Patient Services Representative 2 Per Diem

Medical Office Service Coordinator 2 PD

This incumbent is responsible for sustaining an environment of intrinsic good will for the practice while providing optimum services to patients and visitors. This position will float to all Cancer Center Operation business units to perform a variety of duties, providing front desk office support, patient registration, patient discharge support, patient related hospitality and call center support, for the assigned department/clinical team within the Hospital Operations, including various shifts and length of assignments. This position is to support a busy inbound call team for the Cancer Center Clinic, also handles with referral and authorization processing.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position:

• High School diploma, GED or equivalent work-related experience
• Customer service or call team environment experience
• Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
• Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in-person and on the telephone; and to effectively respond to individuals who may be angry or upset.
• Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).
• Typing skills are sufficient to use the computer keyboard for timely and accurate input and production.
• Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand.
• Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance cash box, and prepare deposits.
• Organizing skills to establish priorities for own work within stated guidelines; flexibly to changes in priorities, and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
• Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable.
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA.
• Knowledge of health care insurance systems, which may include Medi-Cal, Medicare, HMO, PPO, fee-for-service, county-funded coverage, and workers' compensation, is sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
• Knowledge of ICD-10, CPT, and HCPCS coding is sufficient to identify services performed; including diagnoses, procedures, and supplies.

Preferred Qualifications:

• At least two (2) years of customer service and/or call center experience
• Prior medical setting and/or hospital experience
• Experience with medical insurance verification within a medical environment
• Experience performing appointment scheduling and patient registration
• EPIC experience

Key Responsibilities:

• 80% - Coordination of medical office services
• 20% - Coordination of medical office services

Department Overview:

Cancer Center Clinics department at UCD Davis Medical Center provide care to adult patients with a variety of Ambulatory (medical, surgical, critical care, emergent perioperative) needs. Patient conditions include benign and malignant hematologic and solid tumor diagnoses, seen within a variety of sub-specialties (Hematology and Medical Oncology, Gynecology Oncology, Pulmonary Oncology, Surgical Oncology, Thoracic Oncology, Urology).

Salary or Pay Range: $ 30.89 Salary Frequency: Hourly Salary Grade: 263 UC Job Title: MED OFC SVC CRD 2 PD UC Job Code: 009211 Number of Positions: 1 Appointment Type: Staff: Per Diem Percentage of Time: 20 Shift (Work Schedule): 8 am - 5 pm Location: Alhambra Cannery (HSP051) Union Representation: EX-Patient Care Technical Benefits Eligible: No