General Manager

Job-ID: 26133492Category: Property LeadershipLocation: Rancho Cordova, CA, United StatesSchedule: Full timePosted: 2026-10-13Closes: 2026-11-28Pay Range (US/Canada/EMEA): $95,000 - $120,000 annuallyBonus Eligible?: NStock Package?: NAdditional Information: Relocation Assistance AvailableAdditional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.Job Summary:Responsible for generating profit to meet or exceed budget expectations while maintaining operational and guest service standards as described for Johnson Hospitality hotels.ESSENTIAL FUNCTIONS:Develop, administer, and control the hotel revenue and expense budgetsAnalyze profit & loss and general ledger statements. Submit P&L variance reports in a timely mannerReview and approve the hotel payrollReview and approve transmittals and other front office paperwork and reportsAuthorize direct bill accounts and monitor the administration of accounts receivableHandle certain top and target accounts; participate in joint sales callsProvide direction, input, and approve the hotel marketing planFollow up as needed on the Marketing Plan. Review top and target accounts and weekly call reports with sales staffReview room inventory management to ensure maximization of room revenueMonitor negotiated ratesEnsure proper selection, training, counseling, and motivation of hourly employees. Hire, train, counsel, and motivate themanagement teamEnsure proper administration of benefits programs to all hotel employeesReview all hourly personnel performance appraisals. Conduct all management(direct reports) performance appraisalsReview all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct all performance deficienciesEnsure an employee attitude of attentiveness and anticipation of guest needsEnsure proper delivery of guest special requestsUse the L.E.A.R.N Model for all guest recovery incidents that occur. (Listen, Empathize, Apologize, React, Notify)Always have a friendly and welcoming demeanor when interacting with our guestsMeet with and solicit comments from guests regularly to determine their level of satisfaction with all guest services and facilitiesMonitor results of GSS. Take appropriate corrective actions on a timely basisRespond and follow up on all written guest complaints. Ensure guest satisfaction with the resolution of the complaint or problemInspect guest rooms on a spot-check basis for cleanliness and proper suite careDevelop and maintain hotel programs to ensure that the quality assurance program criteria are metComplete written reports on the status of the property after a QA inspectionComplete and submit all forms for capital improvement for the hotelEnsure all employees are trained to act according to procedure in the event of an emergency or accident at the hotelEnsure a viable key control program is in place in all hotel departmentsEnsure front office associates follow proper cash control proceduresEnsure that the security and safety needs of the employees, property, and guests are metMaintain an active and visible position in the local community and industryDevelop and maintain rapport with competitor hotels, City Convention and Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.Participate in community activities, employee functions and guest eventsAttend brand business & marketing council meetingsConduct regular staff and sales meetingsRespond to Corporate/Ownership requests. Follow up with the management and ownership on a regular basisEvaluate and respond to annual Employee Engagement Survey resultsPerform all other tasks and assignments as requested by the ManagerWe offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match.This company is an equal opportunity employer.frnch1