Dining Services Manager — Lead Resident-Centric Hospitality

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Full-Time Management Honolulu, HI, US 6 days ago Requisition ID: 3251 Salary Range: $67,000.00 To $85,904.00 Annually Lead. Inspire. Elevate the Dining Experience. We’re looking for a Dining Services Manager who leads with creativity, initiative, and a commitment to operational excellence. Bring your hospitality expertise to build and grow a high‑performing dining team that delivers exceptional experiences grounded in the Arcadia Family of Companies’ culture of kindness, compassion, and respect. Join us to make every meal meaningful for our residents while shaping a team that shares your passion for excellence! The Arcadia Family of Companies is a local non‑profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve. Why Join Us Employees are the heart of all we do. We foster an environment of compassion, understanding, integrity and open communication. Our culture emphasizes collaboration and teamwork in a supportive environment that puts our residents, clients and members first. Each day we enjoy making a positive difference in their lives. Come join us to be part of our remarkable team where every member is valued! Enjoy the Benefits Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program. Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more. Free Employee Meals: More time to relax and let our chefs take care of your meals. Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday! Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most. Professional Development: Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs), Access to a wide array of online training courses through Relias, and more. At Arcadia Family of Companies, dining is more than a meal — it’s a moment of connection, dignity, and joy. We’re seeking a Dining Services Manager who leads with creativity, initiative, and a deep commitment to hospitality excellence. In this highly visible leadership role, you’ll build and develop a high‑performing dining team, partner closely with AFC culinary leaders, and shape dining experiences that reflect our culture of kindness, compassion, and respect. You’ll oversee front‑of‑house operations across multiple venues while mentoring supervisors and empowering staff to deliver exceptional, resident‑centered service every day. If you’re passionate about people, energized by hospitality, and excited to make every meal meaningful, we’d love to meet you. What You’ll Do Lead and elevate the dining experience across the Dining Room, Health Care Center, Employee Lounge, and Private Functions Build, coach, and inspire Dining Services Supervisors and dining team members Partner with culinary leadership to align service excellence with menu execution Engage residents and Resident Dining Committees to continuously improve the dining experience Champion service standards, training, and innovation in a dynamic senior living environment Work Schedule Monday–Friday (Full-Time), with required availability on weekends and holidays as needed. Typical shift is 5:00 a.m. – 2:00 p.m., with flexibility to start earlier or stay later based on operational needs. Occasional evening shifts may be required. Compensation Annual Salary Range: $67,000 - $85,904 1. Dining Experience Strategy & Service Standards Develop, implement, and monitor dining service standards to ensure a consistent, high‑quality dining experience in the Dining Room, Health Care Center, Employee Lounge, and during Private Functions. Champion a resident‑centered approach that prioritizes dignity, choice, hospitality, and relationship‑based service. Serve as a visible leader who models professionalism, accountability, and the Arcadia Family of Companies’ culture of kindness, compassion, and respect. Provide direct leadership to Dining Services Supervisors and indirect leadership to dining services team members. Partner with the Executive Chef, Director of Dining Services, and Human Resources to recruit, interview, hire, onboard, and retain dining staff. Administer performance management processes for all employees managed by the Dining Services Manager, including coaching, evaluation, recognition, corrective action, and development planning. Foster a positive, inclusive, and respectful work environment that supports engagement, retention, and internal growth. 3. Operations, Scheduling & Coordination Manage, coordinate, and oversee scheduling for Waitstaff, Health Care Center dining, Employee Meals, and Private Functions to ensure appropriate coverage and service flow. Oversee front‑of‑house dining operations to ensure consistency, efficiency, and service excellence across all meal periods and events. Ensure dining venues are properly staffed, prepared, and supported to meet operational and resident needs. Develop and oversee ongoing training for dining staff, including customer service, serving etiquette and techniques, working with seniors, service recovery, and point‑of‑sale systems. Ensure supervisors consistently reinforce service standards and provide effective on‑the‑floor coaching. Lead or support implementation of new dining concepts, service models, and experience enhancements to continuously elevate service quality. 5. Resident Engagement & Feedback Integration Work in concert with the Resident Food/Dining Committee to address, resolve, and follow up on resident concerns and requests related to food quality, service, and dining experience. Provide continuous feedback from residents to the Executive Chef, Director of Dining Services, Sous Chef, and Dietitian regarding food preparation, presentation, taste, and variety. Collaborate with department managers, supervisors, and staff to address resident needs and concerns related to dining in a timely and responsive manner. Oversee ordering and inventory of supplies and service items for all dining venues. Manage dining services operational resources in alignment with budgetary guidelines. Oversee operation of the point‑of‑sale system, ensure staff are trained on proper use, and collaborate with Information Technology to resolve system issues. 7. Compliance, Safety & Professional Engagement Ensure compliance with all corporate, state, and federal health, safety, sanitation, and food service regulations. Lead emergency preparedness efforts related to dining services and ensure staff readiness. Network with industry peers and establish professional relationships within the food and beverage industry to stay current with trends, best practices, and innovations. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Bachelor's degree (B.A.) from a four‑year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience. Hotel or hospitality experience is preferred. Computer Skills Proficiency in MS Office Suite – Word, Excel, PowerPoint, and Outlook. Proficiency in Point of Sale Systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing their essential functions, employees are occasionally exposed to the following conditions: Air‑conditioned upscale luxury dining environment Indoors without air conditioning Outdoors—all types of weather Arcadia Family of Companies Arcadia 15 Craigside, Arcadia Adult Day Care and Day Health Center, Arcadia Home Health and Home Care Services, Arcadia at Home, Hale Ola Kino by Arcadia Arcadia Family of Companies is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law. #J-18808-Ljbffr Arcadia Family of Companies