Digital Banking Specialist

Job Description

Location: Charleston, SC

Schedule: Full-Time | On-Site

We are seeking a detail-oriented and customer-focused professional to join a growing financial services team! This opportunity is ideal for someone who enjoys technology, problem-solving, and providing exceptional customer service in a fast-paced environment.

Responsibilities:

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• Assist customers and internal teams with online and digital banking services.
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• Troubleshoot technical issues related to online accounts, transactions, and digital platforms.
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• Process account updates, service requests, and digital banking applications.
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• Monitor account activity and assist with identifying potential fraud or security concerns.
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• Maintain accurate customer records and ensure compliance with company policies.
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• Collaborate with internal departments and external vendors to resolve technical issues.
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• Support daily banking operations and contribute to process improvements.
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Qualifications:

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• High school diploma or equivalent required.
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• Previous experience in banking, financial services, technical support, or customer service preferred.
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• Familiarity with online banking platforms and digital financial services is a plus.
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• Strong technical aptitude and ability to troubleshoot issues.
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• Proficiency in Microsoft Office and general computer applications.
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• Excellent communication, organizational, and problem-solving skills.
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• Ability to multitask, prioritize responsibilities, and work effectively in a team environment.
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• Strong attention to detail and commitment to confidentiality and security.
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Why Apply?

This is a great opportunity for someone looking to grow their career in banking and financial technology while gaining hands-on experience with digital platforms and customer-facing operations.