Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in February 2026 and currently lead a growing team of five. I bring more than 25 years of insurance industry experience, along with a unique background in professional sports, including time working with the Chicago Bears and alongside Walter Payton. I'm a graduate of Marquette University, hold an MBA, and live in Chicago with my family and three children. Those experiences have shaped the competitive, team-first approach I bring to the agency today.

Giving back is important to us, and our agency supports local food banks, schools, toy drives, and other charitable initiatives throughout the community.

We offer paid time off, paid holidays, a Simple IRA, licensing reimbursement, team lunches, tiered commission opportunities, performance bonuses, and a strong commitment to work-life balance. Professional development is also a major focus, with weekly training and access to industry professionals who help our team continually sharpen their skills and grow their careers.

Our culture is family-first, supportive, and performance-driven. We work hard, set high expectations, and make a point to recognize and celebrate success. I'm looking for someone who is hardworking, positive, coachable, personable, and confident communicating with others. Bilingual candidates are a plus. As a newer agency, this is a unique opportunity to grow with us, take on additional responsibility, and help shape what our team becomes.

ROLE DESCRIPTION:
Joe Ferrazza - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.