Sr. Operations Agent

Job TitleEssential Job FunctionsPreparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipmentRate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm (e.g. providing import documentation, tracking shipments etc., etc. for all import shipments coming into the United States. Sales Support -- Provides assistance for domestic sales department.Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies.Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.Investigating customer problems and/or complaints and managing to successful resolution.Addressing all customer inquiries.Maintaining relationships with both internal and external customers with exceptional service.Working effectively in a team environment to meet business goals and objectivesOther Skills & AbilitiesInterpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.Ability to handle pressure and responsibility in a fast-paced environment, in a timely and effective manner.Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers.Strong knowledge of personal computers Education and ExperienceGood client service skill and ability to handle dual tasks.Physical RequirementsTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusJob may require extended sitting or standing, use of standard office equipment.Education & Experience3+ years' industry experience2+ years' experience in Motor Carriers and Freight ForwardersHigh School Diploma or GEDBachelor's degree preferredWhy Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.