BDC Manager

Job Description

Job Description

Job Summary: The Business Development Center (BDC) Manager is responsible for hiring and training the representatives who contact potential buyers with the goal of scheduling appointments for the buyers to meet with our sales representatives. Your team will receive inbound and make outbound calls based on leads generated by our marketing efforts.

About us: It is because of our employees that Keffer Auto Group remains the premier place to work in North Carolina. We are experiencing record growth and with that comes opportunity. We have a strong track-record and are committed to excellence which makes working with our group an exceptional experience. Keffer Auto is always looking for fresh, innovative, enthusiastic professionals driven to succeed in the car business. If you are willing to go above and beyond and are committed to delivering exceptional customer service, submit your resume.

Business Development Center (BDC) Manager Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO
• 401(K)
• Compensation: $ - $

Business Development Center (BDC) Manager Responsibilities: 

• Develop and execute outbound internet and phone campaigns
• Maintain daily, weekly, and monthly sales and service forecasts
• Manage and track all leads
• Ensure all leads are followed up with in a timely manner
• Manage day-to-day business of the business development center
• Collect and analyze business metrics
• Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
• Work closely with executive and department managers to develop appointment setting strategies
• Answer customer inquiries and calls when necessary

Business Development Center (BDC) Manager Requirements:

• Strong communication, organization, time management, computer and basic math skills
• Team player with positive energy and an eagerness to improve
• Competitive and self-motivated attitude that thrives on goals
• Previous sales experience
• Previous management experience preferred
• Automotive industry experience preferred

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.