Visitor Control Specialist

Visitor Control Specialist

We're looking for an experienced Visitor Control Specialist to join our SOC National Intelligence Division team! The Visitor Control Specialist (VCS) is responsible for visitor intake, identity verification, credentialing, and access authorization at government Visitor Control Centers. VCS personnel process guests, contractors, and affiliates entering secure facilities by issuing badges and credentials, conducting identity vetting, performing visitor screening, troubleshooting access issues, and maintaining accurate visitor records. Duties are performed in accordance with government directives, access control policies, and site-specific procedures. Position requires an active TS/SCI clearance. A CI Polygraph is acceptable pending receipt of a Full-Scope Polygraph, consistent with contract requirements and government approval. U.S. or Naturalized citizenship is required. This position is contingent upon contract award. It is located at Kunia/Wahiawa, Hawaii.

As the Visitor Control Specialist, here's the work you'll do:

• Perform visitor intake and credentialing, verifying identity and authorization, and issuing visitor, temporary, retention, and other access badges consistent with clearance and access requirements.
• Operate government credentialing and screening systems, including X-ray machines, walk-through and handheld metal detectors, LOVA, IAFIS, and badging terminals; conduct screening for prohibited items in accordance with site procedures.
• Issue CACs (DEERS/RAPIDS), Guest Decals, ISOPREP photos, fingerprint submissions, and other government-required identity products, ensuring accurate documentation and secure handling.
• Troubleshoot visitor access issues by coordinating with Government Access Control Offices and other security personnel; resolve credentialing discrepancies and escalate concerns as required.
• Maintain visitor logs, statistics, screening documentation, and credentialing inventories; prepare and submit required reports in accordance with government and company standards.
• Support overall Visitor Control Center operations by maintaining situational awareness, assisting team members, complying with training/recertification requirements, and performing additional duties as assigned.

This role is for you if you have these skills:

• Ability to verify identities and issue government-controlled credentials, including visitor badges, CACs, DEERS/RAPIDS products, and access decals.
• Competence in operating X-ray systems, walk-through magnetometers, handheld metal detectors, and identity vetting tools (LOVA, IAFIS).
• Strong attention to detail for accurate issuance, tracking, and documentation of badges and visitor records.
• Professional communication and customer service skills to interact with visitors, contractors, employees, and government representatives.
• Ability to troubleshoot access problems collaboratively with government access offices.
• Ability to stand for extended periods, lift 25 lbs., and meet government vision/hearing and physical fitness requirements.
• Ability to follow detailed procedures and maintain compliance with security protocols.

And if you have these qualifications:

• High School Diploma or GED required
• Active TS/SCI clearance with Polygraph, CI Poly acceptable with CCA approval pending Full-Scope Polygraph, consistent with contract requirements. Must maintain eligibility.
• Experience in identity vetting, credentialing, access control, screening, or protective security in a government, military, or cleared environment.
• 3+ years combined construction trade experience, Experience in at least two (2) of these listed trades: Carpentry, Electrical, Plumbing, HVAC, Sheet Metal, Welding, Drywall, Concrete/Masonry, Excavation.
• Government-Approved Visitor Control Training, Includes screening, credentialing, and security modules; annual recertification required.
• Valid State-Issued ID or Driver's License, 18+ years of age.

In compliance with this state's pay transparency laws, the hourly pay range for this role is $22.46 - $33.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

We care about our employees, and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family members!