EMS Office Manager

Under general supervision, performs a variety of technical accounting, administrative and clerical work in setting up and maintaining accounting services for the Emergency Medical Services Department. Work involves independently preparing correspondence, bookkeeping and maintaining files of a variety of records, reports and documents. Employee is responsible for using computerized data‑entry equipment to capture billing information and generate periodic accounts receivable reports, and assisting with claims processing and collections. Employee is also responsible for maintaining files and records, answering the telephone, receiving inquiries or complaints, providing information, and performing basic secretarial duties for the Chief. Reports to the Emergency Medical Service Chief. Collects fees for services rendered; enters billing statements into accounts receivable computer system files; generates periodic reports for the designated County officials regarding the activity of the Department, including monthly billing statements, income statements, and various study reports analyzing ambulance activity; develops, organizes and maintains an accounts‑receivable ledger; responds to correspondence and telephone inquiries regarding patients' accounts. Utilizes computerized data‑entry equipment and various word processing, spreadsheet and/or file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary; summarizes data in preparation of standardized reports; oversees entering of ambulance call reports onto the computer. Types materials from typed or handwritten copy, which requires use of a variety of complicated formats for preparing correspondence, reports, schedules, records, insurance forms, billing statements, etc.; assumes responsibility for correctness of spelling, punctuation, grammar and format. Answers telephone and receives inquiries, providing information based on considerable knowledge of emergency medical service programs and activities, or referring callers to appropriate personnel, as necessary; routes messages for Department personnel, as necessary. Submits documents to the Finance Office; files insurance claims with appropriate agencies, and follows up with additional information when needed. Performs various secretarial duties for the Chief such as typing, filing, answering phones, etc.; orders office supplies for the Billing Office. Performs research for the Chief as requested; furnishes requested information for court cases. Schedules requests for patient transfers. Assigns, directs and supervises activities of office assistant personnel, ensuring adherence to established policies, procedures and standards; assists and advises subordinates, as necessary, resolving problems as non‑routine situations arise.

ADDITIONAL JOB FUNCTIONS

Maintains inventory of office supplies. Performs other related work as required. Graduation from college with a two-year degree and 1 to 2 years of experience in secretarial and technical accounting work, preferably including experience with insurance claims and medical coding; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. #J-18808-Ljbffr Pasquotank County