DSC Players Club Clerk

Players Club Representative

DUTIES AND RESPONSIBILITIES :

• Introduces and explains the benefits of Players Club membership to guests and registers new members into the database.
• Printing and reprinting of Players Club Cards.
• Determines the eligibility of members for comps.
• Issues prizes and rewards to club members.
• Answers guests' inquiries regarding general casino information.
• Identifies and welcomes VIP players and Players Club members.
• Surveys floor to identify guests not using a club card, informs them of the benefits of Players Club membership, and encourages enrollment.
• Assist in getting Group Sales events ready such as gaming covers etc. (Groups, Buses, Trade Shows, Community Events and Concerts)
• Participates in special events and promotions as needed.
• Answer phones, transferring to appropriate department and/or take messages when necessary.
• Assists in paying winners from events, promotions, and drawings.
• Maintains a working knowledge of all promotions, events, and drawings in order to effectively explain to guests.
• Must be able to develop a working knowledge of machinery used during events and promotions such as kiosks.
• Responsible for announcing and taking photos of all jackpot winners and grand prize winners.
• Making announcements on microphone about casino promotions and events. Paging customers or employees when necessary.
• Keep work area in a clean and orderly manner.

• The essential functions listed above are NOT all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational need and/or deemed necessary by the Lead/Supervisor
• Performs other duties as assigned.

POSITION REQUIREMENTS:

• High school diploma or G.E.D. equivalent.
• Must have computer experience. (Microsoft Word, Excel, etc.)
• Excellent customer service skills.
• Must maintain a regular attendance record.
• Working knowledge of casino operations, including floor layout.
• Must be able to sit, stand, and walk for extended periods of time.
• Must obtain a Key Gaming License upon hire.
• May be required to bend and lift-up to 50lbs.
• Ability to lifting and/or carrying loading and unloading gift items or retrieving them from shelves or other places.
• Repetitious computer work.
• Record information on new customers, and updates database as needed such as memos, forms, and miscellaneous paperwork as needed
• Good vision abilities required by this job.

• Displays leadership qualities and the ability to serve both internal and external customers.
• Ability to maintain high confidentiality.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to maintain a professional demeanor. This includes, but not limited to phone etiquette and customer courtesy.
• Must maintain good personal grooming habits and carry self on a professional business manner.

OTHER:

Must obtain key-gaming license upon hire. Ability to handle diverse situations and/or people. Strong written and verbal communication skills. Excellent guest service skills. Flexible availability. Excellent computer literacy. Must be able to work weekends, weeknights, and holidays.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lifting, sitting, standing, or walking for extended periods of time. May be required to lift, bend and/or move items up to 50lbs. The noise level in the work environment is usually moderate to loud. Must be able to work in a smoking environment.

Potential hazards may include but not limited to: slipping, tripping, and falling.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.