Clinical Pharmacy Technician (Closed Door Facility)

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Clinical Pharmacy Technician (Closed Door Facility)

Central Processing is a centralized pharmacy operation with locations in Columbus, OH and Freedom, PA that provides clinical support to our patients and data entry support to our retail pharmacies. The Clinical Pharmacy Technician's primary responsibility in this closed-door pharmacy will be to assist with both outgoing and incoming clinical call initiatives as well as providing data entry support for our retail pharmacy locations in OH and PA.

Join our team and experience the benefits of being a part of Giant Eagle. The Clinical Pharmacy Technician role is pivotal in our success, in this role at Central Processing, you'll enjoy:

• Paid Training Program: All new hires start in a 4–6-week training program with our dedicated trainers. After the training period, the trainers will continue to support and coach you along the way to ensure you are set up to succeed.
• Paid Time Off: With 10 vacation days, 5 sick days, 1 personal day, and 6 paid holidays – you will have the time you need to keep the balance between your work schedule and personal commitments.
• Comprehensive Healthcare: Medical, dental, vision, prescription, 401k with company match – we got your covered! All benefits are active within 30 days of hire for you and your family.
• Supportive and Inclusive Work Environment: We're not just a team - we're a community. Whether you're just starting your career or bringing years of experience, you'll find support, flexibility and a workplace where you can be your authentic self.
• Career Growth: Develop a fulfilling career, explore advancement opportunities within the same department or carve your path through other departments within Giant Eagle.

Job Requirements

• Experience Required: 0 to 6 months
• Education Desired: High school diploma or equivalent or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio
• Lifting Requirements: Up to 25 pounds
• Certification or Licensing Required: Eligible to obtain registration as pharmacy technician with the applicable state board of pharmacy
• Age Requirement: At least 18 years of age, or 17 years of age and enrolled in a Board-approved high school technician training program in Ohio

Job Responsibilities

• Execute Medication Therapy Management for the company through competency in MTM platforms.
• Follow established best practices as they relate to work flow and use of MTM platforms when contacting patients, scheduling appointments and/or follow-up calls, and performing data entry.
• Use the pharmacy computer to complete all actions necessary to provide optimal patient care, including data entry.
• Properly schedule and perform follow-up adherence calls to ensure success and continued compliance with medication.
• Provide adequate notes and documentation within platform to ensure proper reimbursement, patient safety, and to provide a seamless management of patients amongst all staff.
• Demonstrate adherence to all company, state, and federal policies, laws, and regulations including HIPAA.
• Maintain a neat work environment to ensure all company, local, state, and federal requirements are met.
• Have knowledge of all appropriate service and business metrics and assist team on action plans to improve outcomes.
• Report errors, omissions, and incidents to pharmacist.
• Act in a fiscally responsible manner with regards to our work processes and be held accountable to meeting our financial goals.
• Add and update prescriptions on Auto-fill.
• Accurately read and data enter new prescriptions in the computer including billing to third parties, compounds, calculations and free form prescriptions.
• Resolve third party insurance billing issue to ensure customer requirements are met.
• Effectively communicate with internal Giant Eagle team members verbally and by phone/email.
• Complete all necessary daily and weekly reports and paperwork.
• Ensure exemplary customer service and satisfaction with knowledge and understanding to contact a Pharmacist when needed.

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Medication Therapy Management (MTM) Pharmacy Technician - Closed Door Pharmacy

Answer patient inquiries through telephone calls and/or e-mail, problem-solve with patients and enter data into Pharmacy applications and vendor platforms. Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area. Provide support for patient escalation and serve as a mentor for the Patient Services Technician role. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety

Responsibilities - Address patient inquiries received directly through Kroger Health Connect telephone number.
- Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care.
- Protect customer information in accordance with state and federal pharmacy laws including HIPAA law and corporation standards
- Ensure all tasks are conducted with accuracy and in a Customer 1st manner consistent with company and patient policies.
- Resolve and manage difficult customer situations in a professional manner
- Achieve and maintain productivity levels consistent with contact center standards
- Serve as a liaison between Kroger Health & Wellness and the patient
- Problem-solve with a goal of first contact resolution
- Follow-up on patient inquires within departmental guidelines.
- Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
- Assist with the training and development of Kroger Health Connect team members
- Provide feedback and assistance with new program development
- Perform select advanced level functions under the direction of a Patient Service Specialist
- Serve as a backup Patient Service Specialist and assist with the Resource line as needed
- Maintain contact with store personnel as needed
- Maintain flexibility to work weekends, evenings, and holidays as part of a standard work schedule
- Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS * Minimum *
High School Diploma or GED
Ability to type 3540 words per minute
State Registered/Licensed Technician or Nationally Certified Technician
Ability to pass FBI/BCI background check
Ability to maintain composure during stressful situations
Strong attention to detail
Ability to work both independently and as a team
Ability to organize and prioritize a variety of tasks/projects
Strong written and oral communication skills with the ability to effectively communicate with customers
Intermediate Microsoft Office skills
Contact Center Experience
Proven customer service background
* Desired *
Retail experience
Pharmacy experience
Call Center experience

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