Medical Support Assistant (Advanced)

Job Title

Advanced Medical Support Assistant

Duties

Independently manages position responsibilities with little supervision and set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Participates in the daily team let huddles and weekly team meetings where patient care planning and management occur, except during staff shortages for coverage.

Ensures that insurance and demographic information is verified when the Veteran comes for his/her appointment.

Coordinates administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care.

Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.

Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue.

Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting. Organizes and implements quality assurance monitors.

Prepares a wide variety of administrative reports and documents for supervisor and Clinic Practice Management leader, generates patient workload reports for validation and monitors activity to assure consistent and accurate reporting.

Conducts patient/employee surveys, interviews, observes workflow; guides patients through hospital system, inputs referrals when applicable and appropriate, documents complaints, and provides follow-up and suggests resolutions to supervisor.

Schedules appointments in a timely manner.

Serves as technical advisor and liaison with contacts at all levels.

Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Screens/receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

Other duties as assigned.

Work Schedule: 8am-4:30pm, M-F

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: Advanced Medical Support Assistant-FS# 212152-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized