Tier 1.5 / Tier 2 Production Support - Secret Cleared
Global TechPro
This is a Tier 1.5 / Tier 2 Production Support role sitting between the helpdesk and the development team. You're the person keeping 70+ live government applications running smoothly, triaging issues, writing documentation, and acting as the bridge between end-users and developers.
Vacancy posted 2 days ago
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