Claims Manager

Claims Manager

We are seeking an experienced and motivated property Claims Manager to oversee and manage both internal and external staff responsible for the investigation, adjustment, and settlement of property claims. The role involves ensuring the daily oversight of the claims process, ensuring compliance with procedures, and promoting the efficient and effective handling of claims. This position also includes responsibility for staffing, training, development, and supervising assigned teams.

Key Responsibilities

• Supervise property adjusters, ensuring proper claim handling and adherence to company procedures.
• Review property claims initially and assign tasks to team members as appropriate.
• Evaluate claims and provide guidance on settlement authority to property claims adjusters.
• Conduct Open and Closed File Reviews to assess operational effectiveness and document findings.
• Lead case reviews, prepare settlement evaluations, and manage overall claims strategy.
• Oversee loss adjustment expenses, loss reserves, and claims management for property claims.
• Analyze claims data and trends to report to management for continuous improvement.
• Coordinate with insured parties, adjusting companies, attorneys, and claimants regarding claims handling and resolution.
• Identify and develop strategies for handling complex claims and facilitating effective settlement solutions.
• Research and interpret policy language and state-specific regulations as needed.
• Manage large and complex claims directly, ensuring effective negotiation and settlement.
• Represent the company in mediations, settlement conferences, and legal proceedings when required.
• Participate in system testing and other company-wide initiatives.
• Support Catastrophe (CAT) Response Planning and activation during significant events.
• Resolve special cases and problem claims, providing solutions for coverage issues beyond staff authority.
• Collaborate in establishing departmental policies and procedures and in developing strategic goals for the claims team.
• Maintain effective communication with agents, policyholders, internal departments (Underwriting, HR, Finance), and external business partners.
• Cultivate a collaborative team environment that emphasizes quality customer service.
• Provide leadership and set clear growth and performance goals for team members.
• Assist in recruiting, hiring, and training new team members, and conduct performance reviews regularly.
• Support the team during CAT events and workload surges, including working overtime as needed.
• Travel may be required, including overnight trips.
• Ensure compliance with federal and state regulations, along with company policies and procedures.

Qualifications

• Bachelor's Degree preferred. Equivalent education and experience will be considered.
• 6-20 Licensure required.
• 4+ years of supervisory experience in Personal or Commercial Property Claims.
• In-depth knowledge of property claims practices, legal terminology, and industry regulations.
• Proven experience in leading and training staff on claims procedures and operations.
• Strong understanding of insurance organizations, their departments, and inter-departmental coordination.
• Experience with Xactimate, XactAnalysis, and XactNet is highly desirable.
• Proficiency in Microsoft Office Suite; experience with internet research tools is a plus.
• Strong customer service orientation with a focus on delivering superior service to clients.
• Excellent communication and interpersonal skills with the ability to work collaboratively with internal and external stakeholders.
• Results-driven with solid problem-solving and analytical abilities.
• Ability to work independently, meet deadlines, and manage competing priorities in a fast-paced environment.
• Highly organized and detail-oriented.
• Strong leadership and team-building skills, fostering a positive and supportive work culture.

Join our team at the Heritage Companies and be a part of a dynamic, growing company that values quality, professionalism, and customer service excellence. Apply today!

All employees must successfully pass a pre-employment background screening. Additional screenings, including driving history and credit reports, may be required based on the position.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify or assign additional responsibilities as business needs dictate.

Heritage Insurance Holdings, Inc. is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.