Scuba Experience Lead

Job Description

Job Description

Make Waves. Lead Adventures. Be the SCUBA Experience Lead at Diventures!Are you a certified dive pro who lives for the next underwater adventure? Do you thrive in leading people, organizing epic dive programs, and creating moments that leave customers grinning behind their masks? If you're ready to turn passion into purpose, Diventures has the role for you: SCUBA Experience Lead.This isn't your average dive job, it's your chance to shape the underwater journeys of our customers and dive pros alike. From Try SCUBA classes to exotic travel packages, you'll bring energy, organization, and excellence to every bubble trail.What You'll Do (aka Your Dive Plan)As a SCUBA Experience Lead, you're the head of the dive tribe at your location. You'll guide customers from their first breath underwater all the way through their SCUBA journey, and keep them coming back for more.You'll be responsible for:Owning the Customer Journey: Guide new divers through course offerings, follow up on leads, and promote the excitement of SCUBA like it's your full-time job (because it is!).Scheduling Success: Coordinate courses, instructors, pools, and classrooms to ensure full classes, smooth logistics, and happy divers.Inspiring Excellence: Support and oversee your dive team, ensuring they're operating to Diventures' top-tier expectations through audits, feedback, and quarterly in-water refreshers.Turning Swimmers into Divers: Drive conversion from swim and Try SCUBA students into full-fledged divers with strategic and creative outreach.Sales That Make Sense: Boost revenue through smart course scheduling, gear package sales, and travel tie-ins, all while keeping it fun and customer-focused.Staying Curious: Keep up with the latest in gear, training standards, and industry trends. Lead by example and encourage others to level up.What Makes You a Great FitYou're part explorer, part mentor, and part logistics wizard. You have a passion for diving and a knack for motivating others.We're looking for someone who is:Dive Professional or higherComfortable managing people, projects, and prioritiesExcited about gear, destinations, and helping customers find the right fitProfessional, polished, and positive in every interactionCurious, organized, and always ready to jump in (literally and figuratively)A strong communicator who can connect with beginners and seasoned divers alikeWhat You'll Love About DiventuresA fun, energetic workplace where your passion is your professionOpportunity to lead and shape the SCUBA culture at your locationAccess to continued training, gear, and professional growthCollaboration with retail, travel, aquatics, and operations teamsDiscounts on gear, travel, training, and more!A chance to inspire others to dive in - and keep divingYour Dive Buddy PerksDiventures Way Training and support from the SCUBA Program DirectorFull access to our SCUBA travel offerings and gear knowledge baseLeadership autonomy with full backing from your Store ManagerA team that's as adventurous, passionate, and supportive as you areReady to Take the Lead? If you're passionate about diving, love building relationships, and are ready to take the helm of SCUBA operations at your location, let's talk.Apply now to become the SCUBA Experience Lead at Diventures - where we don't just dive, we lead with purpose and make every dive unforgettable.