Upmarket Solutions Engineer

What you can expect Design and implement innovative technical solutions that address complex business challenges, ensuring seamless integration, optimal performance, and alignment with organizational objectives. Collaborate cross‑functionally to drive project success, enhance system capabilities, and deliver measurable value through scalable engineering practices. About the Team The Solutions Engineering team works closely with Sales, Product, and Customer Success to deliver tailored solutions that meet customer needs. The team thrives on collaboration, creativity, and a shared commitment to delivering exceptional customer experiences that reflect Zoom’s mission of enabling seamless communication everywhere. Responsibilities Designing and presenting next‑generation communication solutions for customers, including demonstrations, proofs‑of‑concept, and tailored proposals. Collaborating with Account Executives and cross‑functional teams to design solutions that align with customer goals and business strategies. Preparing and responding to RFQs/RFPs while sharing insights to enhance solution positioning. Partnering across business units to align with Zoom’s vision and drive innovation and adoption of the Zoom Platform. What we’re looking for Demonstrate business acumen and the ability to communicate effectively with both technical and non‑technical audiences. Apply SaaS collaboration and cloud communication experience (web conferencing, cloud voice, UCaaS) with at least 5 years in the telephony and software applications industry. Display knowledge of traditional voice systems, AI‑enabled applications, and IT systems to create integrated customer solutions. Developing and deliver technical solutions that align with customer objectives while leveraging Zoom’s partner ecosystem and integrations. Mentoring team members, leading initiatives when needed, and thriving in a dynamic, high‑growth environment. Preferred Qualifications 10+ years of technical experience in Collaboration technologies. 5+ years in a customer‑facing technical role required. Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings. Zoom Communication platform and end‑to‑end positioning required. Typically requires BS/BA (EE/CS) or equivalent. Salary Range or On Target Earnings Minimum: $146,000.00 Maximum: $319,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location‑based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting. Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. EEO / Accommodation Statement Our Commitment: At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an accommodations request form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed. #J-18808-Ljbffr Zoom