Principal Loan Boarding, Servicing, & Document Management

Role Description

The Principal, Loan Boarding, Servicing Transfers, & Document Management is a senior individual contributor role embedded within the product organization. This is not a line operations or people management role. Instead, this position is designed for a deeply experienced servicing subject matter expert who understands, in detail, how Loan Boarding, Servicing Transfers (in/out), and Document Management functions operate and why they operate that way and can translate that expertise into scalable product capabilities.

This role is responsible for supporting the end-to-end definition, product translation, and operational readiness of boarding, transfer, and document management workflows across the servicing lifecycle. The Principal ensures that all onboarding and offboarding events are executed with high data integrity, controlled risk, and seamless downstream continuity.

Reporting to the Director of Servicing Product, this role partners closely with Product and Engineering to ensure that platform functionality accurately reflects real-world servicing operations, regulatory requirements, and investor expectations. Within the broader servicing product organization, this role serves as the primary domain subject matter expert and is responsible for translating boarding, transfer, and document management expertise into clear requirements, workflows, controls, and testing input for Product and Engineering. The Principal plays a critical role in validating that business rules, functional requirements, workflows, and edge cases are intentionally designed and not implicitly assumed.

This is a fully remote position that offers a competitive salary range of $138,000 to $174,000, plus an annual bonus. You'll also receive our excellent benefits package, which includes medical coverage starting on day one and a company-matched 401(k). Compensation may vary based on experience, location, and other job-related factors.

Responsibilities

• Ensure product design reflects real servicing operations, including regulatory and investor requirements.
• Translate operational processes into clear product requirements, business rules, controls, and system logic.
• Ensure boarding, transfer, and document management workflows operate with appropriate controls, traceability, and auditability.
• Define and validate end-to-end (E2E) workflows across loan boarding, servicing transfers (in/out), and document management.
• Document workflows across happy paths and edge cases, ensuring intentional handling of exceptions.
• Validate completeness and consistency of rules, logic, and dependencies across upstream and downstream systems.
• Translate domain expertise into product requirements, business rules, and system logic, and advise Product and Engineering on the operational implications of design and prioritization decisions.
• Ensure requirements are sufficiently detailed and unambiguous to support scalable, repeatable system behavior.
• Evaluate trade-offs across compliance, scalability, operational complexity, and speed to market.
• Surface risks early, particularly related to data integrity, transfer accuracy, and operational readiness.
• Partner closely with engineering teams to refine requirements, clarify logic, and support implementation.
• Partner with Product and Engineering during backlog refinement and implementation planning to clarify requirements, validate business rules, and support functional decision-making.
• Contribute to the development of known-answer and scenario-based test cases for boarding, transfer, and document workflows.
• Validate system behavior and outputs against expected operational, data, and reconciliation outcomes.
• Support UAT execution, defect triage, regression testing, and release readiness validation.
• Partner with QA and engineering to design and implement an automated test suite informed by boarding, transfer, and document management domain logic.
• Establish control frameworks for boarding and transfer processes, including validation, reconciliation, approvals, and audit evidence standards.
• Define end-to-end boarding and servicing transfer workflows (in/out), including timelines, cutovers, testing, post-transfer stabilization, and operational readiness gates.
• Define validation and reconciliation requirements for boarded and transferred data, including balances, escrow setup, payment history, suspense, ARM terms, fees, and servicing attributes.
• Establish exception handling, defect categorization, correction workflows, and approval controls to ensure data integrity and reduce repeat issues.
• Specify requirements for setup of key servicing terms and configurations at boarding/transfer, including ARM parameters, escrow baselines, fee structures, and downstream dependencies.
• Define clean handoff requirements to downstream domains, including Cash Management & Escrow and Investor Reporting.
• Define document lifecycle requirements, including scanning, indexing, archival, retrieval, and audit readiness.
• Specify workflows for collateral handling, including receipt, cataloging, shipping, tracking, exception management, and chain-of-custody controls with custodians and vendors.
• Govern servicing-side requirements for eVault/eNote coordination and exception handling.
• Define monitoring, reporting, and dashboards for boarding/transfer defects, reconciliation breaks, and document completeness/quality.
• Support adjacent servicing domains as needed based on program priorities and evolving platform needs.
• Partner across domains to ensure alignment of workflows, data, and operational dependencies throughout the servicing lifecycle.
• Contribute to resolution of cross-domain issues, gaps, and edge cases to ensure cohesive end-to-end platform behavior.
• Apply servicing expertise to broader platform design decisions beyond primary area of ownership.

Qualifications

• 8+ years in mortgage servicing, with deep expertise in loan boarding, servicing transfers, and/or servicing operations. (AVP preferred; VP considered).
• Strong understanding of servicing data structures, reconciliation methodologies, and defect remediation practices.
• Experience leading or supporting document management functions.
• Demonstrated ability to translate boarding, transfer, and document management processes into clear business requirements, controls, workflows, and test scenarios for Product, Engineering, and QA teams.
• Proven functional leadership across cross-functional teams, including Technology, Operations, Product, and external partners.

Company Description

MSR Portfolio Services is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.