Customer Service Representative

Job TitleOur customer service representatives are the backbone of our team! Without you, we wouldn't have any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love to help customers and leave them feeling confident that we will get them taken care of!Essential Job FunctionsCall customers from prior day for quality checkCall maintenance customers and schedule visitsCall on customer list to offer promotionsFollow up on reviews positive and negativeGeneral inbound customer serviceEssential Job RequirementsTo perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Required QualificationsHigh School Diploma or GED Equivalent2+ years of proven success in a customer service roleInbound and outbound call volume experienceComfortable with selling our services over the phoneExceptional communication/interpersonal skillsAbility to exercise independent judgment and make appropriate decisionsAbility to organize and manage multiple tasks accuratelyCommitment to company valuesBasic computer skillsReliable & punctual attendanceFluent ability to speak, read, and write in the English languagePreferred QualificationsService Titan experienceHVAC, Plumbing, or Electrical experienceSales experienceCompensation & HoursPay: $18.00 - $24.00 per hourDays: Monday - FridayHours: 8:00am – 5:00pmLocation: In-officeBenefitsMedical, Prescription, Dental, Vision InsuranceDisability and Term Life InsuranceMatching 401(k)Paid HolidaysPaid Time Off (PTO)Candidates must successfully pass a drug test and background check.If we sound like a company you want a long-term career with, apply today!We are an Equal Employment Opportunity Employer