Wireless Network Specialist

Location : This is an on‑site position in Tampa, Florida. Wireless Network Specialist The Wireless Technical Specialist is responsible for the installation, configuration, support, and maintenance of wireless networking solutions across customer and organizational environments. This role provides hands‑on technical support for wireless infrastructure, ensuring reliable connectivity, secure access, and consistent user experiences. Working under the guidance of senior engineers and technical leadership, the Wireless Technical Specialist assists with wireless deployments, troubleshooting, monitoring, and operational support activities. This position serves as a key technical resource for resolving wireless connectivity issues, supporting customer environments, and maintaining wireless network documentation. The ideal candidate possesses strong foundational networking knowledge, hands‑on experience with wireless technologies such as Cisco Meraki, excellent troubleshooting skills, and a customer‑focused approach to service delivery. Key Responsibilities Configure, deploy, and maintain wireless access points, SSIDs, and related network equipment. Perform day‑to‑day administration of wireless networks using Cisco Meraki and other cloud‑managed networking platforms. Monitor wireless network performance and identify connectivity, coverage, or capacity concerns. Troubleshoot wireless client connectivity issues involving laptops, mobile devices, printers, IoT devices, and other wireless endpoints. Escalate complex wireless issues to senior engineering resources when necessary. Deployment & Implementation Assist with wireless network deployments, equipment installations, and site rollouts. Support access point replacements, firmware upgrades, and configuration changes. Participate in wireless expansion projects and office relocations. Assist with basic wireless coverage validation and signal testing activities. Operational Support Maintain accurate documentation of wireless configurations, inventory, and network diagrams. Support incident, request, problem, and change management processes. Provide technical support during planned maintenance windows and service upgrades. Participate in on‑call rotation activities as assigned. Customer Service & Collaboration Provide technical support to internal teams and customers regarding wireless network services. Collaborate with Network Engineering, Security, Service Desk, and Infrastructure teams to resolve issues. Communicate technical findings and recommendations clearly to both technical and non‑technical stakeholders. Deliver a professional customer experience during onsite and remote engagements. Qualifications Education Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent work experience may be substituted for formal education. Experience 1‑3 years of experience supporting enterprise networking or wireless infrastructure. Experience working with Cisco Meraki, Cisco Wireless, Aruba, or similar wireless technologies preferred. Experience supporting end‑user connectivity and network‑related incidents. Certifications (Preferred) Cisco Certified Network Associate (CCNA) Cisco Meraki CMNA CompTIA Network+ CompTIA Security+ Core Competencies Networking Fundamentals Understanding of TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic routing concepts. Familiarity with enterprise wireless standards and technologies including 802.11ac and 802.11ax. Wireless Technologies Experience configuring and supporting wireless access points and cloud‑managed wireless platforms. Understanding of wireless security concepts including WPA2/WPA3 and guest access configurations. Good Understanding of Meraki profile configurations and Dashboard Troubleshooting Strong analytical and problem‑solving abilities. Ability to diagnose and resolve wireless connectivity and performance issues. Documentation & Organization Strong organizational and time‑management skills. Communication Strong verbal and written communication skills. Ability to effectively work with customers, vendors, and internal teams. ITIL Knowledge Incident Management Problem Management Change Management Asset Management Service Level Management Professional Expectations Demonstrates accountability, professionalism, and attention to detail. Capable of working independently on routine tasks while seeking guidance on complex issues. Maintains a customer‑first mindset and commitment to service excellence. Continuously develops technical skills and industry knowledge. What UDT offers you We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and unlimited paid time off options. Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Employment is contingent upon successful completion of background and pre‑employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status. #J-18808-Ljbffr UDT