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Customer Service Coordinator

Accurate Drilling Solutions LLC

Tampa, FL

Benefits:

Bonus based on performance

Paid time off

Training & development

Competitive salary

Must:

Be detailed focused

Accurately Input Customer Data

Speak Clearly and Communicate Effectively

Responsibilities

Client Communication: Serving as the main point of scheduling and communications for well drilling customers once contract is signed.

Coordination: Liaising with Drilling and Service Manager, subcontractors, and field staff for changes and modifications.

Scheduling & Follow-up: Arranging inspections, coordinating trades, and ensuring issues are fully resolved.

Documentation: Recording all interactions, service activities, and project details in company systems.

Issue Resolution: Handling schedule changes and customer communications throughout the process.

Key Skills & Qualities

Strong Communication: Clear, empathetic, and professional interaction with all parties.

Problem-Solving: Diagnosing issues and offering effective solutions.

Organization: Managing multiple requests, timelines, and documents.

Technical: Must be proficient in MS Office (i.e. Excell, Word, email)

Construction Knowledge: Have construction experience to allow for an understanding of the environment.

Patience & Empathy: Understanding client frustrations and building rapport.

Apply
Vacancy posted 1 day ago
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