Desktop Support Specialist - Tier 1 IT & Training
Compunnel
The Desktop Support Specialist provides Tier 1 (intermediate level) maintenance and support for CPS Energy desktop and laptop computers. Responsibilities include identifying and resolving customer issues, installing and configuring hardware/software, and ensuring reliable functionality of supported devices. This role requires strong troubleshooting skills, customer service, and the ability to adapt to changing technologies and business nee ds.
Key Responsibilities
- U npack and configure hardware for desktops, laptops, and peripherals
- Provide end-user training on device and software functionality
- Document troubleshooting guides and installation procedures
- Relocate equipment including desktops, laptops, and peripherals
- Research and develop solutions for new technical problems
- Document interactions in the ticketing system
- Maintain technical skills through independent research
- Ass ociate degree in Computer Maintenance Technology, Computer Help Desk Specialist, Computer Network Administration, or related field; or equivalent IT technical experience
- Experience with PC installation, configuration, and troubleshooting
- Basic knowledge of PC networking concepts and Windows Active Directory
- Familiarity with LCD projectors and monitors
- Knowledge of printer and plotter setup and maintenance
- Experience supporting Microsoft Office products (Word, PowerPoint, Excel, Visio, Project)
- Strong analytical, problem-solving, and communication skills
- Ability to work rotating schedules, including adapting to changing business needs
- Ability to distinguish colors for identifying electronic components and wiring
- Experience supporting utility construction and maintenance environments
- No specific certifications required; CompTIA A+, Network+, or Microsoft certifications preferred
Vacancy posted 5 days ago
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