Contact Representative

About the Position: This position is located at the Goodfellow Medical Group at Goodfellow Air Force Base, Texas. This is a Direct Hire Solicitation Duties Provide education to a wide variety of beneficiaries on established TRICARE procedures and benefits. Advise service members on types of benefits and their advantages and disadvantages. Troubleshoot problems beneficiaries have in processing claims, enrolling in programs, receiving authorization for services or other system problems. Analyze statistics from various internal sources on availability and effectiveness of the referral management programs. Manage multiple databases unique to TRICARE and the referral program. Serve as the primary liaison for all health benefit programs available to active duty and retired service members and their families. Requirements Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A Personnel Security Investigation is required. Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption. Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position. Tuberculosis Testing is required. Must be able to obtain and maintain current Basic Life Support (BLS) certification through the American Red Cross or American Heart Association. Advanced certification (e.g., ALS) does not supersede BLS. #J-18808-Ljbffr U.S. Department of Defense