System Support Analyst

System Support Analyst IThe System Support Analyst I is responsible for supporting all offices on the implementation and use of multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes ticket trends and recommends solutions to prevent questions and issues. Essential duties and responsibilities include:Supports multiple stakeholders on a range of systems (including but not limited to Vision, eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)Troubleshoots and resolves tickets submitted timelyWorks with other team members in order to escalate issues that couldn't be resolvedReports on ticket trends weeklyReeducates system users as appropriateInforms key stakeholders of potential issues related to errors and trendsContributes to projects that will prevent questions, problems, and ticketsProvides great customer service to our business partnersPerforms other duties as assigned/necessaryMinimum requirements:Bachelor's Degree or equivalent experience requiredExperience in the IT/Healthcare industry/staffing/recruiting or field supportAbility to analyze system and process related issues and offer solutionsStrong customer service and communication skills requiredMust be able to work effectively as part of a team while maintaining a strong attention to detailBasic computer proficiency required and proficiency in Windows XP Professional, Microsoft Office suite software programs, internet usage, and learning program design systems and softwareAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required