Medical Receptionist / Administrative Support Professional

Job Description

Job Description

You are the first face, and the first friendly voice, for people who may be having a hard day.

In a small office, the front desk is the heart of the building. Plains Area Mental Health Center is looking for an organized, steady, people-focused Administrative Support Professional to run the front office at our Cherokee location. You will welcome clients, keep the schedule moving, and handle the insurance and billing details that make it possible for people to get care. If you like being the person who makes things run, and you like knowing your work helps someone get the care they need, read on.

About Us

Plains Area Mental Health Center is a Certified Community Behavioral Health Clinic (CCBHC) and Community Mental Health Center with multiple locations across Northwest Iowa. Our mission is to provide accessible, high-quality mental health services to the people of the communities we serve, honoring each individual’s dignity, worth, and potential for growth. We put our people, clients and staff, first.

Position Details

• Job Type: Full-time
• Schedule: Monday through Friday, with one rotating evening per week
• Location: Cherokee, with occasional travel to satellite offices as needed
• Department: Administrative Support

What You’ll Do

• Greet clients in person and by phone with warmth and professionalism
• Register new clients and gather the information our clinical team needs
• Schedule and manage appointments for therapists, prescribers, and other providers
• Verify insurance coverage and process funding applications
• Collect copays and client payments and apply them accurately to accounts
• Protect client privacy by managing medical records and handling release of information requests
• Support clinical and administrative staff so everyone can focus on clients

What We’re Looking For

Required

• Medical office experience (front desk, scheduling, insurance verification, or billing)
• Comfortable with computers and learning new software, including electronic health records
• Valid driver’s license and auto insurance

Preferred

• Bilingual skills (Spanish a plus)
• Behavioral health or community health experience

You’ll thrive here if you are

• Calm and kind when a situation is stressful
• Detail-minded with numbers and paperwork
• Discreet. Confidentiality is part of the job every single day
• A good teammate who communicates openly

Pay and Benefits

• $17.13 to $19.37 per hour, depending on experience
• 160 hours of PTO in your first year
• 7 paid holidays
• Health, dental, and vision insurance
• 401(k) with a 5% company match
• Company-paid life insurance
• Short-term and long-term disability

Why Plains Area Mental Health

Our team is the reason people stay. Our staff describe supportive coworkers, good benefits, and real flexibility when life happens, like a kid’s appointment or a family obligation. If you communicate with your team, we work with you. Your work here matters from your first day, because every client we serve starts at the front desk.

Plains Area Mental Health Center is an Equal Opportunity Employer.