Field Training and Education Manager - QSR

Position Summary

The Field Training Manager is responsible for overseeing and executing certified training programs across a designated region of restaurants. This role ensures consistency in training standards, supports and develops Certified Training Managers (CTMs), and drives operational excellence through effective learning initiatives. The Field Training Manager partners with Operations leadership to maintain brand standards, elevate team performance, and strengthen leadership capability within the region.

The candidates for this role should be based in the Cleveland, OH or Columbus, OH market.

Position Accountabilities

Certified Training Program Oversight

• Oversee the implementation and execution of certified training programs across assigned restaurants.
• Ensure all training materials, systems, and processes align with brand standards and operational goals.
• Monitor training compliance and certification standards within the region.
• Conduct periodic audits and assessments to ensure program effectiveness.

Certified Training Manager (CTM) Development

• Lead, coach, and support Certified Training Managers within the region.
• Facilitate onboarding and certification of new CTMs.
• Conduct regular performance check-ins and provide developmental feedback.
• Host regional training workshops and best-practice sharing sessions.
• Identify high-potential trainers and support leadership development pathways.

Operational & Performance Support

• Partner with Company Operations Directors and District Managers to identify training gaps impacting performance.
• Use operational metrics (guest satisfaction, food safety, labor efficiency, turnover, etc.) to inform training strategies.
• Support underperforming and reimage locations with targeted retraining plans.
• Assist with new manager onboarding and leadership transitions.

Program Development & Continuous Improvement

• Execute High Potential (HIPO) development programs, supporting structured career progression from Shift Manager to Assistant Manager and Assistant Manager to General Manager.
• Partner with the field operations team to identify development needs, performance gaps, and growth opportunities.
• Support the pilot and rollout of new training initiatives within the region.
• Measure training effectiveness through performance metrics, engagement data, and operational results.
• Oversee LMS execution, ensuring compliance, tracking completion rates, and maintaining training standards.
• Maintain up-to-date knowledge of industry trends and adult learning best practices.

District Manager Development

• Implement and monitor the HIPO District Manager program, ensuring individualized development plans are effectively executed and tracked.
• Facilitate onboarding and orientation programs for new District Managers.
• Deliver structured training to equip new District Managers with the skills and knowledge required to deliver operational excellence.
• Develop individualized development plans to support ongoing growth.
• Partner with the Company Operations Director to strengthen District Manager leadership capabilities, drive execution standards, and ensure alignment with company objectives.

Employment Standards

Education

• Bachelor's degree in Hospitality, Business, Education, or related field (preferred)

Experience

• 3-5+ years of restaurant operations experience; multi-unit experience preferred
• Experience as a Certified Training Manager or similar leadership training role
• Strong facilitation, coaching, and presentation skills
• Knowledge of restaurant financials and operational KPIs
• Ability to travel frequently within the assigned region

Essential Physical Requirements

• Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations.
• Ability to frequently use hands to finger, handle or feel.
• Ability to Travel may be required to attend off-site training, meetings, and seminars.
• Ability to sit for prolonged periods in one location which may be restricted to the employee's workstation.
• Ability to lift and/or move up to 20 pounds.

Competencies

• Leadership development and coaching
• Training program execution
• Operational excellence mindset
• Strong communication and influence skills
• Organizational and project management abilities
• Analytical thinking and performance evaluation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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