Clinical Liaison (St. Louis)

Clinical Liaison (St. Louis)

Business Unit: Otto Bock Patient Care, LLC Location: St. Louis, MO, US Scope of employment: full-time Contact Person: Lorraine Miller Job ID: 8571 Prosthetic and Orthotic Care, Inc. (P&O Care) was founded in 2002 to improve the quality of patients' lives by providing innovative, custom prosthetic and orthotic services. In 2021, P&O Care joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. We are all about excellence and innovation in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. Our employees are actively involved in shaping both our company and our industry. We are currently looking for a Clinical Liaison to support market development in St. Louis, MO. This person will serve as the backbone to our market development efforts by creating long lasting relationships with referral sources for the region. The role includes working closely with patients and their families to educate and inform them of the process of care needed.

Duties & Responsibilities

• Assisting in the growth of the location's market.
• Developing, solidifying, and augmenting relationships with healthcare facilities.
• Helping with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
• Scheduling and hosting in-services and facility tours.
• Operating with an "on-call" mentality daily to perform in a time sensitive manner and adhere to all physician requests.
• Carrying out and assisting with administrative market development duties created by the management team.
• Collaborating with the marketing team to create content for the market.
• Researching and staying up to date on respective markets to monitor changes, trends and/or emerging needs.
• Representing the company at trade shows and continuing education opportunities by positively promoting the brand and educating the community about the history and value of the company.
• Coordinating the follow up of new referrals and leads.
• Assisting Intake Coordinators, as necessary.
• Strictly adhering to all HIPPA standards regarding patient information.
• Regular time spent traveling in car to visit healthcare facilities.
• Performing other duties and special projects as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or active clinical licensure; experience may be substituted for education
• Experience with medical sales or medical case management
• Proven track record of successfully managing customer relationships
• Knowledge of prosthetics and orthotics devices, services, and clinical workflows
• Understanding of medical terminology preferred
• Knowledge of Medicare and Medicaid preferred
• Familiarity with different sales techniques and pipeline management
• Thorough understanding of Microsoft Office and databases
• Outstanding communication and interpersonal skills
• Advanced communication skills, relationship-building abilities, and professional presence
• Proven ability in critical thinking and problem-solving
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks to completion
• Self-motivated with the ability to work independently with minimal supervision
• Ability to maintain confidentiality of company financial and other sensitive information
• Valid driver's license and reliable transportation
• Ability to travel for patient care and outreach activities
• Flexibility to work outside regular business hours as needed

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock's products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock's mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988. Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy. Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!