GENERAL MANAGER

General Manager

MO 14 Florissant - Florissant, MO 63033

Overview

Salary Range $50,000.00 - $65,000.00

Description

Do you have experience as a Full-Service Restaurant Manager and the passion to work with customers and build/develop a strong team? If so, Bandana's could be a great fit for you.

Mission: Treat every guest as if they are a guest in your home.

Motto: Perfect, Fast, Every Time.

As Bandana's continues to grow, we have to remember to always remain consistent, which is why we really focus on our training program.

Operational Values:

Take care of your employees!

• Proper orientation

• Proper training

• Treat them with dignity and respect

• Hold them accountable to perform to the standards

Take care of your guests!

• Great food, made to specifications

• More than just good service… Great hospitality

• Provide our guests an outstanding experience in a clean and friendly environment!

Our Commitment:

• We are committed to creating guest loyalty by providing the highest quality food and service.

• We are committed to training and developing our people.

• We take pride in our appearance and image in the community.

• We have fun and do the right thing for our team members and guests.

• We are committed to making money in an honest and ethical manner.

Areas of Responsibility for Unit Operations:

Food Production:

• Can ensure that all menu items are correctly made to recipe and presented in an attractive manner. Utilizes proper serving guidelines and carryover procedures.

• Has knowledge of and is capable of forecasting food production and implementing the Food Production system.

• Has a working knowledge of all recipes, products, production procedures, and timing.

• Follows opening and closing procedures. Conducts stripping of coolers.

• Correctly receives and stores all products to ensure quality and freshness.

Guest Satisfaction:

• Assists in ensuring guests' satisfaction when dining in the restaurant, with the purpose of increasing guest count and building sales.

• Is capable of running a shift in the General Manager's, Associate General Manager's, or Kitchen Manager's absence.

• Helps create an environment of hassle-free convenience for the guest when dining in the restaurant or picking up a carry-out order.

• Ensures that catering guidelines are followed.

• Ensures that take-out guidelines are followed.

• Helps all employees to focus on the guest experience as our judgment of operational excellence.

• Spends time with guests discussing their dining experience and makes decisions based on guests' needs.

• Leads by example, greeting guests with a warm and sincere smile.

• Ensures that guests are acknowledged by staff when entering the restaurant with, "Welcome to Bandana's."

• Ensures that guests are acknowledged by staff when leaving by saying, "Thanks," "Have a good day. Please come again," or "Nice seeing you."

• Complaints are handled to satisfy guests.

• Management is visible to guests during all meal periods.

Sanitation and Safety:

• Maintains Health Department and Company sanitation policies and procedures to ensure that all food is free from contamination and illness-causing bacteria. Communicates these standards effectively to employees.

• Has obtained ServSafe Certification.

• Maintains cleanliness in accordance with company standards. Responsible for sanitation of inside and outside environments.

• Maintains equipment in proper operating condition.

• Follows Company Safety Program and ensures OSHA standards are being practiced and maintained.

• Is able to react to an emergency situation in a calm and methodical manner. Able to assist guests and employees in emergency situations.

Administration:

• Can correctly complete all daily paperwork related to each shift.

• Responsible for making sure company cash control guidelines are followed.

• Responsible for improving restaurant operations against operating standards based on Shopper's Report scores.

• Ability to participate in accurate physical inventory of food and non-food items.

• Complies with all corporate, government, and insurance reporting procedures.

• Has the ability to forecast sales and communicates this information to all levels that use this information.

• Aware of Food Cost and company guidelines.

• Aware of Labor Cost and company guidelines.

• Aware of Operational Expenses and company guidelines.

Human Resources:

• Can assist in recruiting job applicants to meet manpower staffing needs.

• Has knowledge of, and complies with, all applicable Federal, State, and Local laws and Company regulations for dealing with employees.

• Ensures all personnel-related information is reported to the corporate office in a timely manner. Maintains hourly employee records and files in an orderly state with all proper forms and documentation.

• Monitors days off for hourly employees.

• Manages his/her staff by fostering an attractive, caring work environment. Uses motivational management techniques to provide for a tenured staff with noticeably high morale. Seeks to improve employee attitudes that are not at a satisfactory level.

Training:

Our training program is a 4-week-long process and is conducted in St. Louis.

As you progress through our training program, we can assure you of the following:

• You'll learn the skills necessary to be successful in your position.

• You'll know how you can contribute and how we evaluate your performance.

• You'll know how to develop and advance within the organization.

• Responsible for training catering staff.

• Assists in the training program for all new hires. Utilizes all possible resources available.

• Participates in weekly management meetings.

• Is aware of performance reviews for hourly employees and gives input.

• Supports that disciplinary procedures are followed in accordance with Company policies.

• Completes termination reports in a timely manner to meet company and state regulations.

• Has knowledge of exit interviews.

Personal Development:

It is expected that each member of our Management Team conduct himself or herself in a way that commands the highest respect from all who come in contact with them. It is hoped that they will actively promote Bandana's Bar-B-Q whenever the opportunity arises to do so. It is