Automotive Service Advisor

Service AdvisorFindlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives.Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.As a Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall -- encouraged to apply.Benefits:Great working environmentPaid TrainingGenerous incentive and bonus programsPaid VacationsMedicalDental and Vision insurance401KResponsibilities:Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsures that the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficientlyAnswering phones and scheduling appointments.Keep customers informed in the process there vehicle is in and provide options to repair or maintain there vehicle.Maintain positive CSI scores.Qualifications:Organized and friendly personalityDealership experience is preferredKnowledge of dealership drive laneDemonstrated ability to manage othersValid in-state driver's licenseAble to MultitaskKnowledge in CDK and/or Dealerlogix preferred