Technical Delivery Manager

Technical Delivery Manager

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Delivery Manager to join our team in Dallas, Texas (US-TX), United States (US).

Role Overview

The Technical Delivery Manager serves as the bridge between technical teams, service delivery teams, and business stakeholders. They are accountable for ensuring IT operations run efficiently, incidents are managed effectively, risks are controlled, and technology services support business objectives.

Key Responsibilities

• Service Delivery Management
• Operational Leadership
• Technical Oversight
• Risk, Security, and Compliance
• Financial and Resource Management
• Stakeholder and Client Management

Success Measures

A successful Technical Delivery Manager is typically evaluated on: Service availability and reliability SLA achievement Incident and problem resolution effectiveness Customer satisfaction Security and compliance adherence Cost optimization Team performance and operational maturity

Preferences

Experience managing IT operations in a managed services, healthcare, insurance, or BPO environment. Working knowledge of ITIL practices, including incident, problem, change, request, and service level management. Experience leading cross-functional infrastructure teams across cloud, network, security, database, storage, and end-user support. Familiarity with 24x7 production support models, operational readiness, and major incident management. Ability to translate technical issues into clear business impact statements for clients and leadership. Experience with service reporting, SLA tracking, operational dashboards, and executive service reviews. Knowledge of risk management, vulnerability remediation, audit readiness, and compliance-driven operations. Experience supporting business continuity, disaster recovery, and resiliency planning. Vendor management experience, including tracking deliverables, escalations, and service performance. Strong client-facing communication skills with the ability to manage expectations and drive issue resolution. Exposure to automation, process improvement, cloud transformation, and operational efficiency initiatives. ITIL Foundation, PMP, Agile, cloud, security, or infrastructure-related certifications are preferred.

Basic Qualifications

10+ years in an IT Delivery role Required schedule availability for this position is Monday-Friday (08:00am to 05:00pm CST). This role requires support for a 24x7 operational environment to ensure continuous information availability, timely incident response, and uninterrupted service delivery in alignment with client business requirements.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $116,175 – $193,625. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.