Registrar Specialist

Employee Classification Registrar Specialist Department UNT-Enrollment Management / UNT-Registrar Salary $33,312.00 (FTE 1.000000, TRS Eligible) Department Summary The Registrar’s Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting. The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities. Position Overview This position supports certifications and degree conferral and is responsible for the maintenance and coordination of student records within various software platforms and student information systems, ensuring the accuracy and integrity of academic data. This role requires direct interaction with students, former students, faculty, and staff, processing data-driven requests, and ensuring compliance with a range of institutional, state, and federal regulations. Minimum Qualifications Associate’s degree and one year of office administration experience; or any equivalent combination of education, training and experience. Knowledge, Skills and Abilities Skill in telephone etiquette and courteous communication with the public, verbally and in writing. Ability to evaluate facts or situations to route calls/customers appropriately. Strong customer service skills. Basic MS Office skills. Skill in the operation of a variety of office machines including personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation, and basic math. Knowledge of standard office policies and procedures. Preferred Qualifications Quality customer service skills, responsible, dependable, and professional. Excellent verbal and interpersonal skills. Dedication to customer satisfaction by providing timely and accurate services. Job Duties Serve as front line contact for customer inquiries through multiple software systems, providing professional guidance and support. Provide interpretation of academic policies and procedures to students, faculty, and staff, serving as a knowledgeable resource on PeopleSoft functionality and student records workflows. Interpret and comply with applicable policies at the state, federal, and university level when resolving and responding to customer requests and inquiries. Collaborate across departments to resolve customer issues and improve workflow, and determine need for escalation of complex or time-sensitive inquiries. Rapidly learn a variety of complex software systems and establish technical proficiency to process, research, and respond to customer requests. Analyze request patterns and provide feedback on potential process improvements. Work Schedule Monday-Friday 8:00am-5:00pm with some overtime. Security Sensitive This is a Security Sensitive Position. Special Instructions Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. EEO Statement The University of North Texas System is firmly committed to equal opportunity and does not permit – and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. #J-18808-Ljbffr University of North Texas