Server - The Library at the Markham Hotel

Job Description

Job Description

Description:

Position Summary: The Server is responsible for providing excellent food and beverage service to guests in a professional, friendly, and efficient manner. This role involves taking orders, serving food and drinks, maintaining a clean dining area, handling cash transactions, ensuring customer satisfaction, and collaborating with the kitchen and bar teams to deliver an exceptional dining experience. The Server will also adhere to safety and compliance standards while contributing to a positive and welcoming atmosphere for guests.
Key Responsibilities:

• Food and Beverage Service:
• Greet and seat guests in a friendly and welcoming manner.
• Present menus and answer questions regarding menu items, ingredients, or specials.
• Take customer orders accurately and ensure special requests are communicated to the kitchen and bar.
• Serve food and beverages efficiently and in accordance with restaurant standards.
• Ensure all food and drink orders are presented neatly and with the correct garnishes.
• Offer recommendations and upsell menu items to enhance the guest experience.
• Customer Service:
• Provide outstanding customer service by engaging with guests in a friendly and professional manner.
• Ensure guests’ needs are met, including refills, condiments, and other requests.
• Address any customer complaints or concerns promptly, maintaining a calm and positive demeanor.
• Create a positive atmosphere by engaging with guests and ensuring a comfortable dining experience.
• Cash Handling and POS Operation:
• Accurately process guest transactions through the point-of-sale (POS) system, including cash, credit card, and other forms of payment.
• Ensure all charges are correct, provide receipts, and maintain accurate records of tips according to company policies.
• Handle cash transactions and tips efficiently and securely, following all company guidelines.
• Dining Area Maintenance and Organization:
• Ensure dining areas are clean, organized, and ready for guests, including setting tables, stocking utensils, and replenishing supplies.
• Clean and reset tables promptly after guests leave, ensuring the area is ready for the next party.
• Ensure restrooms and common areas are tidy and well-stocked.
• Compliance and Safety:
• Follow all food safety and sanitation guidelines to ensure food is handled, stored, and served correctly.
• Adhere to health and safety regulations, including proper handling and disposal of waste.
• Ensure alcohol service is compliant with legal drinking age laws and company policies.
• Inventory Control:
• Monitor and assist in managing inventory levels for dining and beverage supplies, including condiments, utensils, napkins, and other essential items.
• Report any shortages or inventory issues to management for timely restocking.
• Team Collaboration:
• Work closely with kitchen staff, bartenders, and other servers to ensure smooth operations and timely service.
• Communicate effectively with team members to ensure that orders are correctly fulfilled and guests are satisfied.
• Assist in training new servers or other staff as needed.
• Collaborate with team members during busy periods to ensure an efficient flow of service.
• Event Support:
• Assist with setting up and preparing for private events, banquets, or special functions.
• Provide support during high-volume events, ensuring a smooth dining experience for large groups.
• Help with tear down and cleaning up after events, ensuring that all areas are returned to a ready state for regular service.