Senior Refunds Specialist

Senior Refunds Specialist

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. Treasury and Payment Services Division oversees all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency's management of the City's cash balances and its relationships with banking institutions. Treasury's Refunds Unit is responsible for processing refunds for credits resulting from the following: property taxes and related charges; business, excise, and 1127 taxes; and parking summons violations charges. In addition, the group processes account adjustments, credit card chargebacks, REAP cases, and responds to inquiries from the public relating to refunds. The unit also handles annual disbursements for the Business Improvement Districts (BIDs) and oversees bank reconciliations for 5 refund accounts. Treasury's Refunds Unit is seeking a highly motivated, highly organized, and detail-oriented individual to serve as a Senior Refunds Specialist. Reporting to the Property Refunds Supervisor, duties and responsibilities include, but are not limited to the following:

• Process and approve property refund requests submitted via mail and electronically.
• Research requests from individuals and financial institutions regarding payments that were not posted correctly or misapplied.
• Review and approve cases completed by clerical staff.
• Process account, tax adjustments and Smalls Claims Assessment Review Petition (SCARP) cases.
• Conduct testing for the Property Tax System (PTS) as requested by the Unit's PTS Senior Project Manager.
• Respond to customer service inquiries for both 311 calls and unit email box.
• Research cases from the Office of the Taxpayer Advocate (OTA).
• Handle special projects as requested by management.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.