Customer Service Representative

About the Company - ProAmpac is a leading global flexible packaging company with comprehensive product offerings. Providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement and Impact. The safety and health of our team is our top priority. ProAmpac has taken great steps to provide all personal protective equipment and sanitizing supplies to create a safe and healthy work environment for you.

Company Perks

• Recognition & bonuses for being a valued and reliable team member
• Advancement Opportunities, a place to build your future
• Multiple Bonus Programs (Attendance, Safety, and Referral)
• Gas Stipend for those who drive more than 20 miles one way

Outstanding Benefits

• Competitive wages, shift premiums, promotions from within
• 11 paid holidays
• Excellent PTO (Vacation and Personal Time) – Available after 60-days
• Full Benefits including Medical| Dental | Vision |Disability Insurance
• 401k
• Wellness program that gives back money for leading a healthy lifestyle

Schedule: Hybrid - Monday - Friday hours between 8:00am - 4:30pm / MUST be willing to do overtime. Training will be on-site for the first 45 to 60 days.

Salary: $25.00/hr - $29.00/hr (pending experience)

The Role:
To be successful in this role, candidates should have previous experience working in a manufacturing, production, or industrial setting. Experience limited to customer service or call center environments is unlikely to meet the requirements of the position.

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• Other duties as assigned.

Qualifications, Education and Experience

• HS/GED required; AS preferred
• 2-4 years' experience in manufacturing, production, or industrial setting required.
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously, establishing priorities to meet deadlines.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

" Notice: This position is subject to both preemployment and post-employment (random) drug testing. Additionally, we will conduct drug and alcohol testing in cases of reasonable suspicion and post-accident as deemed necessary.