Returns Coordinator

At Tidalwave, we’re more than a print shop — we’re a full-service creative partner helping brands bring their vision to life. Based in Chattanooga, Tennessee, we combine high-quality screen printing, embroidery, and fulfillment with innovative marketing and e-commerce solutions for clients nationwide. Our team is passionate, fast-paced, and committed to excellence in everything from custom merchandise production to packaging, warehousing, and nationwide shipping. We thrive on creativity, collaboration, and continuous improvement — and we’re proud to be one of Chattanooga’s fastest-growing companies. If you’re looking for a workplace where ideas matter, people come first, and growth is encouraged, you’ll make waves here. Reports To: Inventory Manager Department: 3PL Role Purpose: This role will process returns and complete the related inventory putaway accurately and promptly. This role also communicates with clients regarding returned orders, and partners with Account Managers on client-specific returns requirements Success Looks Like: Returns are processed accurately and on time Clients receive accurate, timely updates on returned orders and unresolved discrepancies Sellable inventory is returned to stock and put away correctly Damaged or discrepant inventory is documented and escalated Returns and putaway areas remain clean and organized Core Responsibilities: Receive, sort, and inspect returned products for SKU, quantity, and condition Complete return transactions and inventory adjustments in the WMS Restock sellable inventory and separate damaged or questionable products Communicate directly with clients on return status, discrepancies, and resolution Partner with Account Managers on client-specific return requirements, process changes, and special requests Work with the Inventory Team to resolve inventory discrepancies Strong attention to detail and inventory accuracy Organized and able to manage daily priorities Comfortable working in the WMS Comfortable communicating directly with clients in writing; able to explain a discrepancy clearly and professionally How Performance Will Be Evaluated: Accuracy and timeliness of returns processing WMS and putaway accuracy Quality, tone, and timeliness of direct client communication and documentation Organization and reliability of daily execution #J-18808-Ljbffr