IT Support Supervisor

Vitalsearchgroup

A healthcare organization is seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment.

The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience.

Key Responsibilities

Lead, coach, and support a remote team of IT training and application support specialists
Oversee the design, development, and delivery of IT and healthcare application training programs
Support system stability, application readiness, data integrity, and compliance requirements
Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs
Maintain and improve documentation, workflows, training materials, and support procedures
Monitor team performance, manage schedules and assignments, and prioritize workloads
Promote a service-first culture focused on accountability, collaboration, and continuous improvement
Ensure support activities align with healthcare regulations, privacy standards, and organizational policies

Required Qualifications

Associate's degree in Clinical Informatics, Computer Science, Business, Information Technology, or a related field

OR
High school diploma or equivalent plus at least 2 years of IT operations experience
Active HIPAA compliance credential/training
Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices
Experience leading teams, managing priorities, and supporting remote employees
Strong communication, organization, documentation, and problem-solving skills
Ability to work collaboratively with clinical, operational, and technical teams

Preferred Qualifications

Prior supervisory or team lead experience in healthcare IT, application support, clinical informatics, or training
Experience supporting EHR, EMR, practice management, or healthcare-related software systems

Vacancy posted 5 days ago

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