Client Service Associate

Client Service Associate

Our Richmond, VA office has an exciting opportunity for a Client Service Associate! This role is instrumental in driving a culture of exceptional service across the team, delivering outstanding support to clients, external partners, and internal advisors. The Client Service Associate will play a key part in managing multiple priorities, supporting team operations, and fostering collaborative problem solving with opportunities for future growth and leadership.

This role is an On-site position, with an expected start date after September 1st, 2026.

In the spirit of pay transparency, we are excited to share the hourly rate for this position is $22.00 to $26.00 per hour, depending on experience.

Primary Job Functions

• Ensure accurate completion of prospect and new client paperwork and setup.
• Follow up on funds transfers from surrendering companies.
• Maintain client records and update the CRM database, including data input, filing, and copies.
• Research and follow up on issues with the Broker/Dealer, WEG Operations, and vendors.
• Record incoming assets in the appropriate blotting tool.

Client Relationship Management

• Communicate with clients to understand their personal history and current financial needs.
• Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions (RMDs).
• Respond to client requests, determine needed actions, coordinate with advisors or resolve issues as appropriate, including death claim processing.
• Collaborate with clients' tax or legal counsel to address client concerns.

Client Review Preparation and Follow-Up

• Gather client data and prepare materials for client meetings and reviews.
• Conduct tax research (e.g., 1099s).
• Complete follow-up actions arising from client reviews.

Industry, Product, and Company Knowledge

• Demonstrate proficiency with WEG Suitability Guidelines, operational processes, and the sales model.
• Understand financial terminology and investment products.
• Apply working knowledge of annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices.
• Attend client services and company educational events as well as vendor presentations.

Team and Corporate Support

• Assist advisor team operations to streamline processes.
• Support operational projects to enhance and implement changes.
• Communicate process and sales updates to the team.
• Mentor and train Client Service Associates.
• Manage vendors to align with Service Level Agreements.
• All other duties as assigned.

Education/Qualifications

• Bachelor's degree (or equivalent experience) in business, finance, economics, or a related field
• Customer service training, knowledge, or experience
• Ability and interest to learn financial concepts and products
• Ability to work with deadlines, be flexible under pressure, and prioritize work
• Ability to work as a team member
• Ability to learn WEG's sales model, WEG/LPL processes and procedures, and financial product features
• Ability to learn the client review process and how reviews are completed
• Strong attention to detail
• Superior verbal and written communication skills
• Proficiency with Microsoft Office Suite or related software
• Familiarity with Salesforce and Support Org functionality
• Experience with Workday preferred

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $63,750. However, the base salary range bolded above ($22.00 to $26.00 per hour) is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance employer paid and voluntary options
• Short-term and long-term disability, workers compensation employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io

Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.