ServiceNow Developer SME / Secops (Senior Specialist - System Management)

Title: ServiceNow Developer SME / SecopsLocation: Irving, Tx (Hybrid)We are looking for candidate with Minimum 8+ years of experience.Key ResponsibilitiesProduct Strategy & Roadmap· Define and own the multi-quarter product roadmap for Clients's ServiceNow SecOps platform, with primary emphasis on Vulnerability Response (VR)· Translate cybersecurity strategy, regulatory requirements, and business objectives into a prioritized, value-driven product backlog· Conduct regular roadmap reviews with senior cybersecurity leadership, technology executives, and key stakeholders· Evaluate and recommend adoption of new ServiceNow SecOps features, releases, and third-party integrations· Develop and maintain a clear product vision aligned with Clients's enterprise security strategy and risk management frameworkDelivery & Agile Leadership· Serve as Product Owner in Agile/Scrum ceremonies — sprint planning, backlog refinement, sprint reviews, and retrospectives· Write clear, well-defined user stories, acceptance criteria, and functional specifications for the development team· Prioritize and manage the product backlog to maximize business value and development team throughput· Remove impediments and make timely product decisions to keep development sprints on track· Coordinate UAT with cybersecurity stakeholders and ensure quality gates are met before production releasesStakeholder Management & Platform Governance· Build and maintain strong relationships with Vulnerability Management, SOC, Threat Intelligence, IT Risk, and Compliance teams as primary platform customers· Facilitate requirements workshops, discovery sessions, and demos with business and technical stakeholders· Develop and present product metrics, OKRs, and platform health dashboards to senior leadership· Partner with Clients's ServiceNow CoE and enterprise architecture teams to ensure platform governance, licensing optimization, and architectural alignment· Manage vendor relationships with ServiceNow and third-party integration partners; participate in ServiceNow account reviews and roadmap briefings· Ensure all platform changes comply with Clients's change management, audit, and regulatory requirements (SOX, FFIEC, OCC, GDPR)· Champion platform adoption through training programs, user documentation, and change management initiativesRequired Qualifications· Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field — or equivalent professional experience· Minimum 5+ years of product management experience in enterprise technology platforms· Minimum 2+ years of direct, hands-on experience with ServiceNow Vulnerability Response (VR)· Proven ability to translate complex cybersecurity requirements into clear, actionable product features and user stories· Experience leading Agile/Scrum teams as Product Owner, including backlog management and sprint facilitation· Strong understanding of vulnerability management lifecycle, CVSS scoring, and remediation workflows as implemented in ServiceNow VR· Excellent stakeholder management skills with the ability to influence without authority across technical and non-technical audiences· Strong analytical and data-driven decision-making skills; experience defining and tracking product KPIs and OKRs· Familiarity with ServiceNow platform capabilities, release cycles, and the Now Platform ecosystem