PGO Resource Specialist

At an Area level, the Resource Specialist supports a diverse Operations team to achieve company objectives and is responsible for the execution of construction, maintenance and restoration activities associated with Customer Delivery and Grid Investment. This position has overall responsibility for the success of meeting project costs (multi-million dollar annual capital & maintenance spend), quality and timeliness through work planning, effective job execution, monitoring crew productivity, prerequisite management, reviewing work plans and job design, material and equipment management, coordination of site and equipment delivery with other departments (both internal and external), crew safety and quality construction audits. The Resource Specialist manages these aspects through effective collaboration of all stakeholders working at the designated location(s), as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs. Possesses leadership skills that are effective with Craft and non-Craft employees to support construction, maintenance and restoration activities and drives operational effectiveness of their assigned location(s). Responsible for supporting the execution of the work to meet customer needs and works to resolve and mitigate customer satisfaction items for their respective work site(s). Supports management of customer commitment dates and requests to increase customer satisfaction. Ensures the adherence to safe work practices, human performance, standards, work methods and procedures. Basic Requirements Bachelor's degree and 4 years of related experience High school diploma/GED and 6 years of related experience Additional Preferred Qualifications Demonstrated good computer skills – knowledge of Customer Delivery computer systems, Outlook and Microsoft Office products Demonstrated effective communication skills (oral and written) Demonstrated ability to be self-directed Possesses satisfactory work availability, during and after work hours Demonstrated effective influencing skills Demonstrated good interpersonal skills Possesses experience in multiple roles in Distribution Possesses strong Customer Delivery Operations experience (6 years) Demonstrated working knowledge of Customer Delivery Safe Work Practices Possesses in-depth knowledge of Customer Delivery design and quality standards Possesses an exceptional personal safety record Demonstrated effective leadership skills Possesses excellent Customer Delivery Operations experience (8 years) Demonstrated excellent knowledge of Customer Delivery design and quality standards Demonstrated ability to achieve team results through others CDL/DOT certification Working Conditions Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. Field employees are required to live within a reasonable daily commute to their assigned work location. Specific Requirements Valid driver's license Travel Requirements 5-15% Relocation Assistance Provided (as applicable) Represented/Union Position - No Visa Sponsored Position - No #J-18808-Ljbffr Duke Energy Corporation