Principal User Experience Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Join athenahealth’s quest to make healthcare work the way it should.athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you’re a talented, innovative, and strategic designer motivated to make a difference in healthcare, we want to talk to you.Position SummaryWe’re looking for a multifaceted Principal Experience Designer to join the Medication Management team within our Clinicals product. This role combines hands-on experience design with strategic design leadership, requiring someone who can both shape the long-term direction of our product and translate that vision into thoughtful, effective solutions. Working closely with a multidisciplinary agile R&D team, you’ll develop a deep understanding of the needs and workflows of providers and clinical staff, identify opportunities to improve their experiences, and help drive meaningful improvements that ease the burden on humans in healthcare.About the TeamThe Medication Management (Meds) team develops efficient, intuitive experiences across a system that sends over 17 million prescriptions per month. It provides clinicians with information about patients’ medications and supports medication management and vaccine administration so they can deliver high-quality patient care.We envision a future where medication management is effortless, intelligent, and connected, so every patient can start and stay on the treatment that is best for them. As part of the Meds zone, you’ll work to create more tailored experiences related to ordering and reconciliation, medication list management, and medication adherence, reimagining and optimizing capabilities our users consistently identify as essential to their work.A successful candidate will embrace the challenge of elevating design within an enterprise product team. You’ll champion our users, develop a clear point of view on UX decisions, and work both independently and collaboratively to influence outcomes across the zone. You enjoy finding ways to drive incremental but significant improvements that keep us moving toward a greater long-term vision.Role LocationThis is a hybrid role based in Boston, MA. Domestic travel is expected a few times per year to conduct onsite research with our customers, shadowing clinicians who use our products.Essential Job ResponsibilitiesConduct generative research to inform product strategy, identify opportunities, and define project scope.Translate complex clinical workflows and user needs into intuitive product experiences, from early concepts through detailed interaction design and implementation.Collaborate with cross-functional colleagues to establish a long-term vision for complex problem spaces and translate that vision into manageable phases of work.Guide teams through decisions and tradeoffs related to project scope, design strategy, and implementation, balancing user needs, risks, dependencies, and business constraints.Create workflows, journey maps, vision documents, and other artifacts to influence product backlog prioritization and planning.Plan and facilitate workshops to interpret research, frame problems, identify opportunities, explore solutions, and align teams on next steps.Foster empathy for users through storytelling and compelling, shareable research and design artifacts.Help define success criteria and metrics to evaluate design outcomes. Additional Job ResponsibilitiesProactively build relationships across product teams and organizational boundaries to promote collaboration, cohesion, and consistency across the full user experience.Mentor junior designers and guide cross-functional colleagues through design reviews and collaborative problem-solving.Contribute to team-wide initiatives that strengthen design processes and practices.Adapt to evolving business and team needs with flexibility, initiative, and a willingness to contribute wherever needed to achieve results. Expected Education & Experience8+ years of professional UX experience.Demonstrated ability to influence across functions and product areas, incorporating diverse perspectives while developing and advocating for a clear point of view.Deep knowledge of UX practices within agile software development, including ideation, interaction design, user research, and evaluative testing.Extensive experience conducting and synthesizing user research, immersing yourself in complex problem spaces, and translating insights into actionable product decisions.Strong analytical thinking, problem-framing, and communication skills, with the ability to navigate ambiguity, consider risks and constraints, and make timely decisions.Hands-on experience with or exposure to emerging AI tools, with the ability to explore new tools independently and apply them thoughtfully to accelerate work and create meaningful value.Portfolio demonstrating the ability to tell a compelling story about discovering problems, defining solutions, influencing strategy, and collaborating on successful executionExpected Compensation$153,000 - $259,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.About athenahealthOur vision:In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Our company culture:Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.What we can do for you:Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces  — some offices even welcome dogs.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.Learn more about our culture and benefits here: athenahealth.com/careersSummaryLocation: Boston MAType: Full time