Customer First Support Administrator

Opportunity Information:

Summary

The Customer First Support Administrator is responsible for coordinating customer service and support activities as well as maintaining the highest standards of service for all customers, as well as T & E to the administrative support for Value added services.

The role will work closely with internal AR, Commercial Sales, Operations and Customer Service teams as necessary to resolve customer concerns. A strong customer service mindset is required for success.

While other duties may be assigned, the Essential Duties & Responsibilities include the following:

• Provides administrative support for the Customer First department.

• Answers phone calls and responds promptly to internal and external inquiries and provide best service.

• Corresponds via e-mail by responding to internal and external inquiries to quickly resolve issues and provide best service.

• Assist processing customer orders

• Collaborate with Internal Partners Including: Credit, Product Development, Pricing, Sales, Purchasing.

• Provides administration support to Customer Technical Training & Customer Diagnostic Support, Business Development and Value Added service programs.

• Provides SpeedDIAL training and support.

• Provides "Request of Deviation of Warranty" coordination and support.

• Corresponds with customers via e-mail and letters and telephone.

• Processes customer event mailing.

• Process Tool & Equipment and other billing as assigned

• Collaborate with vendors regarding special orders/cross banner

• Provides Special Order/Cross banner support such as: Order status, stock check, estimated arrival, delays.

• Manage and Monitor Special Order/Cross banner Console

• Special projects as assigned

Workweek

The regular workweek is forty hours, however, requirements of the position may warrant extended work hours. This role is 5 days in office at our Oakbrook Corporate Office.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School Diploma or GED, Associate Degree desirable

• 1-3 years experience in customer service or customer facing roles

• Strong customer relations, interpersonal and leadership skills

• Must have strong attention to detail

• Comfortable & Capable in Fast-Paced Environment

• Excellent organizational skills and ability to multi-task

• A/S 400 experience and knowledge of Microsoft Office Suite.

• Ability to read and interpret documents such as safety rules, operations, policies, procedures and work instructions.

• Excellent communication skills, both verbal and written

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Proven ability to work both independently and as a team member

• Strong typing and data entry skills

• Knowledge of transactional processes and systems

• Results Orientation

• Process Improvement Mindset

Certificates, Licenses & Registration

Is legally able to work in the United States.

Physical Demands

• While performing the duties of this job, the associate is regularly required to talk, hear, stand, walk and use hands to finger, handle or feel objects, tools or controls.

• The associate frequently is required to reach with hands and arms.

• The associate is frequently required to sit and occasionally required to climb or balance; and stoop, kneel and crouch.

• The associate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include reading vision for computer monitor and hard copy print.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is occasionally exposed to airborne particles. The noise level in the work environment varies from quiet to moderate.

Location Type: On-Site Pay Range: USD $19.25 - USD $24.00 /Hr.