Provider Support Specialist

Job Description

Job Description

Position: Provider Support Specialist

Company: Chrysalis Psychiatry

Location: Albuquerque, NM | On Site

Job Type: Full-time

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We believe very strongly in the importance of having a safe place to heal from emotional trauma, and in providing high quality, evidence-based treatment. We offer a variety of mental health services including medication management and interventional treatments for PTSD, depression, and other mental illnesses.

We are seeking a dedicated and compassionate Provider Support Specialist to join our team in New Mexico. This is an in-office position, offering the opportunity to work in a collaborative and supportive environment. The Provider Support Specialist supports both clinical and front office operations to ensure efficient patient flow, accurate documentation, and high-quality patient care. This role is responsible for coordinating patient services, supporting providers with clinical tasks, and maintaining compliance with healthcare standards.

Job Duties Performed:

Patient Care & Clinical Support

• Perform patient intake, including vital signs and documentation in EMR
• Conduct UA drug screens and other assigned patient tests
• Assist providers with clinical procedures, including TMS treatments
• Ensure accurate and timely completion of patient diagnostic documentation

Medication & Authorization Coordination

• Submit prior authorizations for medications and TMS in a timely manner
• Process prescription refill requests accurately and efficiently
• Communicate with providers, pharmacies, and patients regarding medication needs

Front Office & Patient Experience

• Check patients in and out, ensuring a smooth and welcoming experience
• Answer phones and manage scheduling for new and existing patients
• Maintain professionalism and high-quality customer service in all interactions

Documentation & Administrative Accuracy

• Maintain accurate and complete patient records in EMR
• Manage patient forms and ensure proper documentation workflows
• Support overall clinic organization and operational efficiency
• Process all medical record transfers.

Compliance & Team Collaboration

• Follow all company policies, procedures, and healthcare regulations
• Collaborate with clinical and administrative team members to support clinic operations
• Maintain reliability, professionalism, and accountability in all duties
• Maintain compliance with all company policies and procedures
• Perform related duties as assigned by supervisor

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internally and with patients.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook), experience with electronic medical records strongly preferred
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• High school diploma or GED required
• Training/certification as a medical assistant preferred

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone

Compensation & Benefits:

• $20.00 per hour
• Medical, dental, vision insurance
• 401K matching retirement plan
• Supportive and collaborative work environment.