Technical Support Specialist (L3)

Job Description

Job Description

VoltiE Group is building the next generation of EV charging infrastructure.

Unlike companies focused on a single layer of the technology stack, we develop our charging hardware, embedded firmware, backend software, and cloud services in-house. We are also expanding into installation, field service, and maintenance, giving our team the opportunity to support our products throughout their full lifecycle.

Our work also extends to established charging platforms serving a large installed base of tens of thousands of chargers. We deliver meaningful new capabilities, improve reliability, and solve real-world technical challenges across hardware, software, connectivity, and field operations.

We are looking for a hands-on Technical Support Specialist (L3) who enjoys solving difficult technical problems and wants to play a direct role in improving the reliability and performance of EV charging systems.

As a Technical Support Specialist (L3), you will take ownership of complex technical escalations involving EV chargers and their supporting systems. You will investigate issues across hardware, networking, embedded systems, software, and cloud-connected services using diagnostic tools, logs, serial consoles, networking utilities, service interfaces, engineering documentation, and structured troubleshooting processes. You will work closely with hardware, firmware, software, cloud, field service, installation, and operations teams to identify root causes, validate solutions, and help prevent recurring issues. This is a highly hands-on role for someone who is technically curious, persistent, and comfortable getting into the details of a problem. Programming experience is not required. What matters most is strong troubleshooting ability, technical curiosity, attention to detail, and the ability to methodically work through unfamiliar systems.

Requirements

5+ years of experience in technical support, systems support, field engineering, network operations, electronics, embedded systems, industrial equipment, EV charging, telecommunications, or a related technical troubleshooting environment.

Experience working with complex technical systems where issues may span hardware, networking, software, connectivity, and cloud services.

Education:

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, Information Technology, Mathematics, or a related technical field preferred.
  
• Equivalent professional experience, technical certifications, military training, or demonstrated hands-on expertise may be considered in place of a degree.
  

Specialized Skills (Required):

• Strong hands-on troubleshooting and diagnostic skills with a structured approach to identifying and resolving complex technical issues.
  
• Ability to read, follow, and improve technical documentation, engineering runbooks, service procedures, and troubleshooting guides.
  
• Strong root-cause analysis and problem-solving skills.
  
• Ability to clearly document technical findings, troubleshooting steps, resolutions, and recurring issues.
  
• Ability to work effectively with engineering, field service, installation, operations, and customer-facing teams.
  
• Ability to independently own escalated technical issues from investigation through resolution and validation.
  
• Strong attention to detail, persistence, curiosity, and willingness to learn unfamiliar technologies.
  
• Ability to work on-site with physical equipment and participate in hands-on testing and troubleshooting.
  

Specialized Skills (Desired):

• Experience with EV charging infrastructure, EVSE, OCPP, or charger management systems .
  
• Experience with embedded systems, Linux-based devices, firmware updates, UART/serial consoles, or device-level diagnostics .
  
• Understanding of electrical systems and components, including voltage, current, power, grounding, relays, contactor, sensors, and circuit protection .
  
• Experience troubleshooting IoT, connected devices, industrial equipment, telecommunications equipment, or other distributed hardware systems .
  
• Familiarity with cloud-connected products, APIs, backend services, device-management platforms, or fleet-management systems .
  
• Experience with network/protocol analysis tools such as Wireshark or similar utilities.
  

This is a highly hands-on role for someone who is technically curious, persistent, and comfortable getting into the details of a problem.

Programming experience is not required. What matters most is strong troubleshooting ability, technical curiosity, attention to detail, and the ability to methodically work through unfamiliar systems.

Benefits

Benefits:

• Dental insurance
  
• Employee assistance program
  
• Employee discount
  
• Health insurance
  
• Life insurance
  
• Vision insurance
  

Why Join VoltiE Group:

Work on technology with real-world impact. Help build and support infrastructure that enables the transition to electric transportation. Solve challenging technical problems. Work across hardware, firmware, networking, software, cloud services, and field operations. Gain exposure from product development and testing through installation, deployment, service, and maintenance. Work closely with hardware, firmware, software, cloud, engineering, operations, and field-service teams. Build broad technical expertise. Develop practical experience across connected hardware and EV charging systems.

We value people who don't just solve today's problem, but look for ways to prevent the next one.

Equal Opportunity

VoltiE Group is an equal-opportunity employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

Ready to solve hard problems and help build the infrastructure behind the EV transition? We'd like to hear from you.