Patient Services Coordinator

Orientation: 24 hours @ $0 Non-Billable

Job Location:
1625 Hospital Dr Ste 370B
Mount Pleasant, SC 29464

Job Summary:
Responsible for timely and accurate recording of patient demographics, insurance information, patient
charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross training
required in multiple administrative support functions.


Requirements:
- HS Diploma/ GED
- 1+ years of relevant experience within a healthcare setting
- EPIC experience
-OnBase experience (heavily preferred)
- Customer Service experience
- Must be computer savvy


Job Duties:
checking patients in/out
collecting co-pays
answering the phones
scheduling patients
following up on appointment requests
prepping for upcoming clinic days
Working EHR work queues


- Patient Registration: At registration, enters complete accurate patient demographic and insurance
information in system. Greet patient, verify and correct any demographics and insurance
information, copy insurance card and ensure copy is added to patient medical record.
Communicate any changes in demographic and insurance information to the appropriate areas.
Obtain updated patient registrations signature with date and ensure that the form is added to
patient record. Collects and enters co-pay.
• Patient Check Out: At check out, verify patient charges in electronic system, recheck insurance
information, schedule return appointments if appropriate and collect balances due. Run
appropriate daily close reports, reconciling all cash, checks and credit card charges received for
each business day. Verify charges in charge audit work queue and correct errors before releasing
charges. Complete individual and/or practice reconciliation report including bank deposit slip.
• Scheduling: When scheduling appointment, enter necessary patient demographics if new patient;
verifies information if established patient. Chooses appointment time based on patient request,
physician/provider availability and urgency of appointment.
• General Clerical Duties: File. Make Copies. Answer the telephone, provide accurate follow up,
take and communicate messages.
• EPIC and Charge Entry Audit: Responsible for resolving Work Queues in Epic including, but not
limited to: Follow Up; Claim Edit; Charge Review (Audit and Review); Missing Guarantor.
Research and analyze denials, correct errors to ensure charges captured and processed and goal
for site errors is met or exceeded. Respond to patients and staff for billing and insurance
questions. Resolve work queue errors & denials through research and analysis by reviewing chart
and office notes, pre-authorizations, hospital documents, etc. Ensure charges drop for claims
processing. Work closely with practice coder in resolution process. Respond to requests from
practice Revenue Cycle Advocate. Serve as resource for front desk registration to ensure
accuracy on insurance information. Resolve patient billing concerns. Assist providers in charge
capture when necessary.
• Teamwork and Communication: Work within a team to achieve patient and team goals. Share and
initiate regular and professional communication with co-workers. Participate in regular staff
meetings. Works with team to identify opportunities of improvement and actively participates in
the improvement process.
• Human Experience: Show courage through creating and sharing innovative ideas to improve the
experience for both patients and peers. Round on patients to create meaningful connections and
keep patients informed of visit details (delays/wait times). Model the experience principles through
consistently engaging in Always Event behaviors and viewing feedback through the patient lens.


Recognize and value the unique differences and similarities in both our team members and
patients to create an inclusive environment where diversity is celebrated. Explain all processes to
patients in plain language and utilize teach back to ensure understanding. Know and model the
mission, vision and values, and how they relate to role-specific responsibilities. Model our people
credo through a passion to care for each other, our patients and our communities.