RECEPTIONIST

Job Description

Job Description

POSITION SUMMARY:

Saturday Receptionist (Admissions Department)

Part-Time Position Schedule: Saturdays Only, 9:30 AM - 2:30 PM (5 Hours)

Position Overview

The Saturday Receptionist supports the Admissions Department by providing professional front-desk coverage, assisting consumers upon arrival, answering and directing incoming calls, and ensuring consumer records and required documentation are current and complete. This position serves as the first point of contact for consumers and visitors and plays a key role in supporting admissions operations.

This is an excellent part-time opportunity for an individual with experience in Mental Health Rehabilitation Services (MHRS) or behavioral health services in Washington, DC.

Qualifications

• Minimum of 1 year experience in MHRS, behavioral health, or mental health services in Washington, DC.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Experience working in an outpatient behavioral health or healthcare setting preferred.
• Strong organizational and multitasking skills.
• Proficient in Microsoft Office and electronic health record systems.
• Knowledge of credible EHR.

Saturday Receptionist Workflow

9:30 AM - Opening Duties

• Arrive and prepare reception area for consumers and visitors.
• Log into phone systems, email, and electronic health record systems.
• Review scheduled appointments and admissions for the day.
• Ensure consumer sign-in sheets and intake materials are available.

Consumer Check-In Process

• Greet consumers and visitors professionally.
• Verify appointment information.
• Check consumers into the system.
• Confirm identity and demographic information.
• Review required documentation for completeness and expiration dates.
• Notify appropriate staff member of consumer arrival.
• Direct consumers to the appropriate department or clinician.

Documentation Review

• Verify that required documents are current and complete, including:
  • Identification
  • Insurance information
  • Consent forms
  • Intake paperwork
  • Releases of Information (ROI)
  • Other required agency forms
• Notify consumers of any missing or expired documents.
• Coordinate with appropriate staff to obtain updated documentation.

Telephone Responsibilities

• Answer incoming calls professionally and courteously.
• Route calls to the appropriate department or staff member.
• Take accurate messages when necessary.
• Provide general information regarding services, office hours, and admissions procedures.
• Escalate urgent consumer concerns to supervisory staff.

Admissions Support

• Assist with consumer intake preparation.
• Support Admissions staff with administrative tasks.
• Organize and file admissions documentation.
• Scan and upload documents into electronic records.
• Ensure records are complete and properly maintained.

Additional Duties

• Complete document-related projects assigned by the Admissions Director.
• Assist with data entry and record maintenance.
• Support special admissions initiatives as needed.
• Help maintain an organized and professional reception area.
• Perform other administrative duties as assigned by the Admissions Director.

2:00 PM - 2:30 PM Closing Duties

• Ensure all consumers have been properly checked in and served.
• Complete documentation and filing tasks.
• Forward any unresolved issues to appropriate staff.
• Organize reception area.
• Secure confidential information and log out of all systems.

Reporting Structure

This position reports directly to the Admissions Director and operates under the Admissions Department .

Why Join Our Team?

This is a great part-time opportunity for an individual seeking weekend hours while making a positive impact in the behavioral health field. The role offers valuable experience in admissions, consumer engagement, and healthcare administration while supporting individuals and families in accessing needed services.

COMPETENCIES:

1. Simplify complex issues ; breaking down big problems into smaller, manageable tasks, and identifying the key priorities that will have the biggest impact on the business.
2. Delegate effectively ; giving clear direction, setting expectations, and providing the necessary resources and support to help their teams succeed.
3. Predict future trends and challenges , staying up-to-date on industry developments, monitoring market trends, and seeking out new opportunities for growth and innovation.
4. Systemize processes ; identifying and eliminating inefficiencies, establishing clear workflows and procedures, and ensuring that everyone in the organization is aligned around the same goals.
5. Structure organization for growth ; defining clear roles and responsibilities, establishing a clear chain of command, and creating a culture of accountability and transparency.

AAP/EEO STATEMENT:

It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodation for qualified individuals with disabilities.