Associate Clinic Manager - Silver Lake, Los Angeles, CA - Onsite

Job Description

Job Description

About Tia

Tia is building a new model for women's healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike.

About the Role

We are looking for an Associate Clinic Manager to help lead day-to-day clinic operations and support a high-quality experience for patients, providers, and support staff.

In this role, you will partner closely with the Clinic Manager / Market Operations Regional Manager and clinical leadership to support clinic performance, team engagement, patient experience, staffing, workflows, and operational execution. You will directly manage clinic support staff and help set the tone for a thoughtful, organized, and patient-centered clinic environment.

Why Tia

• Opportunity to help shape and scale a new model of women's healthcare
• Mission-driven environment focused on improving care for women across life stages
• Collaborative, thoughtful team committed to patient and provider experience
• Hands-on clinic leadership role with meaningful impact on daily operations
• Opportunity to build, coach, and support high-performing clinic teams
• Modern care model that integrates clinical care, operations, technology, and hospitality

What You'll Do

• Team Leadership: Manage clinic support staff, including Front Desk Associates, Medical Assistants, Phlebotomists, and Lead Clinical Assistants, if applicable.
• Performance & Development: Support performance management, team development, hiring, onboarding, and 1:1s in partnership with the Clinic Manager / Market Operations Regional Manager and HRBP.
• Clinic Operations: Own provider and support staff schedules, support clinic workflows, and help ensure the clinic operates efficiently and consistently.
• Clinical & Quality Standards: Provide oversight of clinical workflows to support compliant, high-quality care and ensure the clinic meets Tia Space & Care Standards.
• Patient & Staff Experience: Build positive relationships with clinicians, support staff, patients, community partners, and vendors while managing conflict with care and empathy.
• Escalations & Safety: Support patient and staff safety, incident reporting, access planning, and patient experience or quality escalations.
• Hands-On Support: Jump in to support MA or FDA responsibilities as needed, up to 40% of the time, to keep clinic operations running smoothly.
• Community & Events: Support the marketing team with community and clinic events as needed.

What You'll Bring Requirements

• 2+ years of people management experience in a clinic, healthcare, hospitality, retail, or service-oriented environment
• Experience leading frontline teams, including coaching, feedback, scheduling, hiring, onboarding, or performance support
• Strong operational judgment, with the ability to prioritize, reprioritize, and solve problems in a fast-moving environment
• Comfort using data and performance metrics to identify trends, improve workflows, and support clinic goals
• Strong patient/customer service orientation, with the ability to communicate clearly and manage conflict with empathy and sound judgment
• Proficiency with Google Workspace, Microsoft Office, or similar tools
• Ability to work onsite and support flexible clinic hours, including occasional evenings, weekends, holidays, or emergency coverage as needed
• Authorized to work in the United States

Nice to Have

• Experience managing clinic support teams, such as front desk, medical assistants, phlebotomists, or other patient-facing staff
• Medical Assistant background or hands-on experience with clinic workflows
• Multi-site management experience
• Experience supporting patient experience, access, scheduling, quality, or clinic performance metrics
• Associate's or bachelor's degree in healthcare administration, business, operations, or a related field

Work Location

This role is based onsite at the Silver Lake clinic.

This role may require flexible scheduling, including mornings, evenings, weekends, occasional holidays, and emergency on-call support as needed.

Compensation & Benefits

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors, including experience, skills, qualifications, location, role leveling, business needs, and market conditions.

The expected compensation range for this role is $34 - $36/hour .

You are also eligible for benefits in accordance with Tia's benefit plans and eligibility requirements.

About Tia

Tia is on a mission to transform healthcare for women by increasing access, improving outcomes, and delivering a better care experience. Our "Whole Woman, Whole Life" model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person care and a national virtual platform.

We are a Series D, venture-backed company trusted by more than 120,000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems, Tia is building one of the most comprehensive preventive care models for women.

About Tia's Culture

Tia is building a culture of excellence in people, process, and product. For us, excellence is not perfection. It is the ongoing pursuit of improvement through learning, reflection, experimentation, curiosity, grit, and care for ourselves and others. We are looking for people who are energized by building, iterating, asking why, and helping create a fundamentally better healthcare experience for women.

This position may require attendance at company and team off-sites.

Scam Notice

Tia will never ask for payment, gift cards, or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @asktia.com. If something feels off, please contact View email address on ziprecruiter.com.

Equal Opportunity

Tia is an equal opportunity employer. We believe diversity of experience, perspectives, and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.

If you are committed to collaborative problem solving, high-quality work, and making waves in women's healthcare, we'd love to hear from you.