Microsoft Dynamics 365 Architect

Position Title: Microsoft Dynamics 365 Architect
Location: Hybrid with 2-3 day in Arlington, VA office

Other Considerations: U.S. Citizen or Permanent Resident (Required)

POSITION SUMMARY

As a Microsoft Dynamics 365 Architect at Sprezzatura you will support a high-profile software development project in support of the Department of Veterans Affairs. You will be expected to have a background in Microsoft Dynamics 365 CRM development and administration. Responsibilities may include managing security, troubleshooting, and end-user support. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.

RESPONSIBILITIES

• Lead the architecture, design, and operational readiness of Dynamics 365 Customer Experience (Customer Service, Omnichannel) solutions within the enterprise environment
• Serve as a core member of the D365 Customer Experience program, contributing to platform roadmap, capability maturity, and identification of functional and technical gaps
• Own the configuration and governance of D365 CE including security model, users, roles, business units, queues, routing, and Omnichannel configurations
• Architect and maintain case management, customer service workflows, SLAs, and Omnichannel engagement capabilities within Dynamics 365
• Design and oversee integrations between D365 CE and external systems, in-house applications, and enterprise data platforms, ensuring reliability and scalability
• Provide hands-on technical leadership across the full lifecycle of D365 CE solutions, including design, development, deployment, and sustainment
• Lead solution design sessions translating business requirements into scalable D365 Customer Experience architectures aligned with Microsoft best practices
• Guide implementation of customizations, plugins, workflows, and extensions within D365 CE to support customer service operations
• Ensure alignment of solutions with Microsoft recommended architecture patterns, release strategies, and platform constraints
• Partner with cross-functional teams including product, engineering, security, and infrastructure to ensure successful delivery of D365-based solutions
• Support and guide the use of Power Platform capabilities (Power Apps, Power Automate) as extensions to D365 CE, ensuring proper governance and scalability
• Lead environment strategy and architecture across Dev, Test, Pre-Prod, and Production environments for D365 CE
• Establish and enforce architecture standards, documentation, and design governance across all D365 implementations
• Conduct architecture and code reviews to ensure solutions meet performance, security, and maintainability standards
• Act as an escalation point for complex production issues related to D365 Customer Experience applications and integrations
• Identify platform trends, limitations, and opportunities to improve customer experience capabilities and operational efficiency

QUALIFICATIONS

• Bachelor's degree in a computer discipline, or equivalent applicable experience
• 8+ years of Microsoft Dynamics experience
• Dynamics 365 CRM development experience with Microsoft Power platform experience as secondary
• Core Skills: D365 Customer Service, Javascript, Liquid, SQL, .NET, Power Apps, Dynamics CRM, Microsoft DataVerse (CDS), Power Automate, Power Pages
• Familiarity with Agile project management and sprint planning
• Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills
• Experience in design and development of Canvas and Model-driven Power Apps by utilizing Microsoft Dataverse, SharePoint, or other databases as the backend data storage model as a secondary.

WORKING CONDITIONS

Standard Business hours are Monday through Friday (list any particular schedule). Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting.

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled in eligible plan) with Company contribution
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match
  
  

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve-delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity-turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contact and does not guarantee employment for any specific duration.