Call Center Representative

#IND123

Job ID 23473 -Call Center Agent s Location: Lakeland, FL – This position is onsite Pay: $19.00 per hour Type: Contract, supporting a major credit card project Duration: Approximately 60-90+ days Schedule: M-F, 8:00 AM to 5:00 PM EST Start date: July 6 Job description Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently. Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records. Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible. Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment. Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information. Nice to have Card servicing, banking, financial services Requirements Must have previous call center experience, and strong stamina for repetitive volume work Must be able to type 30 WPM High school diploma or equivalent Background check required Employment verification required Credit check required Drug screening required #J-18808-Ljbffr Hiregy