Bilingual Early Intervention Service Coordinator (Spanish/Haitian Creole)

Job Description

Position Summary

Optimal Care Services is seeking a Service Coordinator to serve as the primary point of contact for families of infants and toddlers (birth to 3 years) enrolled in the Early Intervention Program. We believe all children are capable of learning and achieving, and as a Service Coordinator, you will guide families through the EI process, ensure timely access to services, and empower families to advocate for their child's developmental needs.

Key Responsibilities

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• Serve as the primary point of contact for assigned families throughout the EI process
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• Coordinate and facilitate IFSP meetings, ensuring family priorities are addressed
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• Monitor service delivery to ensure all authorized services begin within required timelines
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• Educate families on their rights, available services, and the EI process
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• Connect families with appropriate evaluators and service providers
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• Maintain regular contact with families to address questions and concerns
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• Collaborate with providers, EIOD, and other team members
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• Complete all required documentation in NYEIS/EI-Hub accurately and timely
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• Support families through transition planning to preschool services
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• Advocate for families and help them navigate the service system
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Qualifications and Requirements

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• Bachelor's Degree in Social Work, Psychology, Education, or related Health and Human Service field required
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• Must complete Introductory Service Coordination Training to be hired
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• Knowledge of child development and early intervention services
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• Strong organizational and case management skills
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• Excellent communication and interpersonal abilities
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• Ability to work with diverse families from various cultural and linguistic backgrounds
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• Proficiency with computer systems and documentation
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• Bilingual Spanish or Bilingual Haitian-Creole highly preferred
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• American Sign Language a plus
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Work Model

In-person, Monday-Friday, 8:00 AM - 4:00 PM. Eligible for one remote day per week after completing one month of employment.