ICC Resource Coordinator-Immediate Care Center Sycamore Full Time Days

The salary range for this position is $23.73 - $30.84 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

**The schedule for this position is three 12-hour shifts 6:45a - 7:15p with every third weekend (Saturday and Sunday) and rotating holidays required.  This position includes 4 additional hours for the RC responsibilities and is responsible for the coordination of ICTs.**

The Immediate Care Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• This individual will work closely with all members within the NM Immediate Care Centers, including the ICC physicians, Triage Nurses, ICC Techs (ICT) Patient Service Representatives (PSR), Laboratory and Radiology staff.  The Immediate Care Coordinator reports directly to the manager of the assigned ICC. .Requires strong communication skills, conflict resolution, patient first perspective, proactive toward problem solving, demonstrates initiative, and independent decision- making skills.  This individual will be expected to take a leadership role in the daily ICC operations by supporting NM Patient First, Integrity, Excellence, and Teamwork.

Responsibilities:

• Demonstrate proficiency in all aspects of their current role:  Patient Service Representative (PSR), Immediate Care Tech (ICT), or Clinical Support Tech (CST West only)
• Acts as a role model by providing customer service excellence (AIDET and NM phone etiquette)
• Acts as a point person to address issues/complaints as they arise and escalates to appropriate resource as needed
• Demonstrate proficiency in EMR registration, co-pay collection and insurance collection or EMR clinical documentation
• Demonstrate proficiency in downtime procedures.
• Coordinates the monthly employee work schedule
• Participates in the hiring process: coordinates onboarding process for new employees, provide general department/site orientation, assigns preceptor for new hires, coordinates orientation schedule, secures access to IT system and security access.
• Maintains a clean, safe, and stocked environment of care
• Maintains department supply inventory and special-order supplies
• Maintains department equipment: enters work orders, follows up on status and arranges loaner equipment
• Participate in daily huddles and leads the huddle as needed
• Prepares the clinics for EOC (quarterly rounding) and oversight of department lab POC testing and equipment quality assurance
• Encourage teamwork through positive leadership and communication.
• Assist with employee engagement (communication boards and department recognition process)
• Assist manager with special projects as needed
• Maintain confidentiality
• Attend department staff meetings and committees
• Float to other ICC’s as needed
• Other duties as assigned

Qualifications

Required:

• Current ICC status: Patient Service Rep, Immediate Care Tech, CST (West only).
• American Heart Association Basic Life Support CPR certification. 
• Effective communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Preferred:

• Minimum one year of ICC/Urgent Care experience required with demonstrated proficiency in an Immediate Care Tech or CMA position
• Previous supervisory or management experience

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our  Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.