Customer Service Representative

Advanced Call Center Technologies is seeking Customer Service Representatives to join our teams in Johnson City & Kingsport, TN, supporting a range of industries, including Banking, Telecom, Medical, and General Finance.

Meet with hiring managers and apply in person on Sept. 24 from 9 AM–4 PM in Johnson City: 3043 Boones Creek Rd.

We offer:

• Starting pay is $16.50- $17.00/hr + bonus

• Same-day pay options

• Opportunities to advance within

• Flexible schedules

• Tremendous bonus opportunities

• Fantastic supervisors and a positive environment

• Affordable benefits for you, your spouse, and/or children after 90 days

• Paid time off and paid holidays after 90 days

ACT supports a positive, promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed when you do!

Our employees enjoy same-day pay and can be eligible for unique employee perks after training when they achieve benchmarks! You will report to the office, so you must live within a commutable distance of the work site in Johnson City or Kingsport, TN.

ACT Today appreciates our employees, and we go above and beyond with appreciation days that include prizes and drawings all year long for our Customer Care Teams!

In this role, you will be the voice of the company. Through positive interactions, you can make a difference. We are looking for people who want to join a world-class team that delivers the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

Position Summary :

Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with strong negotiation skills who are self-driven and motivated to meet individual service and sales goals

Essential Duties and Responsibilities:

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
• Promotes positive interactions with others through effective communication with customers and team members, including real-time coaching and collaboration.
• Regular, predictable, and reliable attendance is critical to success in this role.
• Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
• Other duties as assigned by management.

Minimum Qualifications:

• Must be able to successfully pass a criminal background check

• Data entry and basic computer skills

• Previous Call Center experience or assisting customers preferred

Education:

• High school diploma or GED

We are an Equal Opportunity Employer